Brentt Thomas
Landrum,SC
Summary
Dynamic customer service professional with advanced troubleshooting skills, adept at resolving complex technical issues across various devices. Proven ability to enhance customer satisfaction through effective communication and active listening. Committed to continuous learning and applying de-escalation tactics to achieve successful outcomes in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Agent
Fusion BPO
08.2022 - Current
Facilitated accurate Covid-19 tracing to support corporate health initiatives.
Agent
Majorel
10.2021 - 04.2022
Facilitated troubleshooting for multiple devices such as smartphones, smartwatches, and tablets.
Agent
Alorica
11.2019 - 04.2020
Resolved technical problems related to laundry appliances.
Customer Service Representative
Results Companies
11.2017 - 12.2018
Provided troubleshooting for Cable, Internet, home phone, and mobile phone services
Education
High School Diploma - General Education
Landrum High School
Landrum, SC06.2010
Skills
- Advanced communication skills
- Advanced troubleshooting skills across multiple platforms and devices
- Advanced over the phone customer service through active listening
- Various other skills such as but not limited to: De-escalstion tactics, computer operation, sales, ability to learn any skills needed to be successful anywhere
Timeline
Agent
Fusion BPO
08.2022 - Current
Agent
Majorel
10.2021 - 04.2022
Agent
Alorica
11.2019 - 04.2020
Customer Service Representative
Results Companies
11.2017 - 12.2018
High School Diploma - General Education
Landrum High School
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