Brent W. Mikolajczyk InetDigital Marketing
Muskego,WI
Summary
Passionate and highly empathetic Customer Service Manager, self- starter/motivated/entrepreneurial with proven ability to multi-task with the fast-paced corporate needs. Develop professional marketing collateral that follows and meets the expectations of the company's branding guideline's. Collaborate with external agencies to ensure cohesive and impactful campaigns and creative execution. Excellent communication and relationship-building skills with the ability to interact with social media audiences on various platforms to build a strong following. Implementation of automation through platforms to engage prospective customers and pipelines of lead generations.
Overview
25
25
years of professional experience
Work History
Owner
Inet Business Concepts
04.1999 - Current
- Multinational multi-level marketing company that promotes a healthy, active life style
- Global leader in weight management, health and nutrition, fitness and performance, skin and body care products
- Developed and mentored individuals grounded in clear understanding of community needs and strategies for success
- Direct distributor of product line
Founder, Content Curator and Digital Marketer
Inet Digital Marketing
2018 - XXX1
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Created the structure for the production of content, including the Podcast, Website and Social Media Accounts.
- Managed engagement on Twitter - planning and leading conversations as well as fostering community support in the online space.
- Maintained up-to-date knowledge of all statutory requirements and regulations within the industry of streaming and community building and disseminated how it affected black women specifically in the industry.
- Promoted company public profile by writing articles and presenting at industry conferences as public face of organization.
- Edited all content for the website to maintain style and tone.
- Created consultancy for content creators to assist them with the assessment of their content and the execution of their vision.
Customer Service Manager, Content Production, RTV
Paragon Sports
2006 - 2014
- Worked my way up from Customer Service Representative, to Content Management and then to CS Manager and RTV Manager to learn the business and be more effective in my roles.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products, services and policy to promptly resolve complaints and concerns including Manager Escalated Calls and In-Store Sales Floor CS issues.
- Use problem solving and pattern recognition to anticipate issues and create fixes for the department.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Content Production: Organized Vendor related information and images for items and added them to our website database.
- Coordinated with Photographer to create shoots and managed styling of items for products information not given to us by vendors.
- Return To Vendor: RTV of items that were defective or covered by Vendor Warranty outside of our policy. Served as third party communication between our Customer and the Manufacturer to ensure that they got a replacement, refund or a full assessment of the issue.
- Maintained Record of Overstock, Defective Items, Destroyed Items for the Retail Store.
- Delivered continuous cross training to associates to maximize performance and customer relations skills and facilitate understanding of how all customer focused solutions worked across departments.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY01.2004
Skills
- Track record of successful campaigns on major social media platforms, TikTok, Meta, Google
- Scheduling and Coordinating
- Team Member Coaching and Motivation
- Data Entry and Maintenance
- Client Needs Assessment and budgets, pricing analysis
- Effective Customer Communication
- Administering Social Media Accounts, Forums, Pipelines and Forms
- Content development
- Implementation of automation
- Audience Engagement Techniques
- Software platforms
Timeline
Owner
Inet Business Concepts
04.1999 - Current
Founder, Content Curator and Digital Marketer
Inet Digital Marketing
2018 - XXX1
Customer Service Manager, Content Production, RTV
Paragon Sports
2006 - 2014
High School Diploma -
Richmond Hill High School
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