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Brentyn Ricker
IT Administrator
Decatur,IL
Summary
A skilled IT Administrator with a strong focus on cloud infrastructure management and AI implementation. Extensive experience managing Azure cloud solutions, optimizing IT infrastructure, and safeguarding network security through firewalls, VPNs, and proactive monitoring. Known for delivering excellent customer service, troubleshooting complex technical issues, and collaborating effectively with teams to meet organizational goals.
Overview
6
6
years of professional experience
Work History
IT Administrator
Metro Communications Co
10.2024 - Current
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Troubleshot complex issues within the Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.
Technical Analyst
OneRoom, INC
01.2024 - 09.2024
- Trained new staff on proper procedures for coordinating conference rooms, improving overall team performance and consistency.
- Stayed up-to-date with latest audio engineering technologies and techniques through continuous professional development opportunities.
- Boosted client satisfaction rates by providing exceptional customer service and addressing concerns promptly.
- Collaborated with clients to determine project scopes and set milestones.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
IT Specialist (Remote)
JTNet, INC
05.2021 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
Student Tech Support (Remote)
Richland Community College
08.2019 - 08.2021
- Provided basic end-user troubleshooting and desktop support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Science - Networking Engineering And Security
Western Governors University
Salt Lake City, UT 05.2001 -
Associate of Science - Computer Science
Richland Community College
Decatur, IL 05.2001 -
Skills
Cloud Infrastructure
Network Security
Device Management
Data Protection
Documentation
undefinedInterests
Timeline
IT Administrator
Metro Communications Co
10.2024 - Current
Technical Analyst
OneRoom, INC
01.2024 - 09.2024
IT Specialist (Remote)
JTNet, INC
05.2021 - 01.2024
Student Tech Support (Remote)
Richland Community College
08.2019 - 08.2021
Bachelor of Science - Networking Engineering And Security
Western Governors University
05.2001 -
Associate of Science - Computer Science
Richland Community College
05.2001 -
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