Brenyanna Richardson
Nampa,ID
Summary
Excelled in customer service and content management, demonstrating exceptional communication skills and a strong attention to detail. Renowned for reliability and the ability to thrive in team settings. Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
6
6
years of professional experience
Work History
Personal Caregiver
In Home Care Services
Nampa, ID
05.2023 - 01.2025
- Assist clients with activities of daily living, including bathing, grooming, dressing, toileting, housekeeping, laundry, and using a walker and wheelchair.
- Administer medications according to prescribed schedules, and document clients' health status.
- Prepare nutritious meals and snacks, ensuring dietary preferences and restrictions are met.
- Monitor vital signs and report any changes or concerns to healthcare professionals.
Content Moderator
Teleperformance USA
Meridian, ID
03.2023 - 03.2024
- Moderate content for TicTok while remembering standards and rules for livestream videos and ensured 100% accuracy with all videos checked
- Moved up to lead to oversee a group of moderators, went over trainings and called each moderator individually to go over missed videos and then would do group review for some of those difficult livestreams that a lot of people may have got incorrect
- Used multiple softwares to log what videos were completed while adding the correct tags that were shown in the livestream
Housekeeper/Front Desk Agent
Inn America
Boise, ID
01.2019 - 03.2023
- Greet and assist all guests entering or leaving the hotel
- Handled check-in and check-out for 73 rooms while training and motivating all new staff
- Verify and collect guests payments and identification ensuring all procedures are followed to protect sensitive guest information
- Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean inviting room with all amenities working, set wake up calls by guests to ensure they wake up refreshed and ready to take on the day
- Identified and reported maintenance issues in all areas while responding promptly to requests form guests and other departments
- Maintained a spotless environment for guests through diligent daily housekeeping tasks
Education
GED -
College of Western Idaho
Nampa, ID03.2020
Skills
- Patience and tolerance
- Customer service
- Team collaboration
- Strong attention to detail
- Flexible schedule
- Excellent communication
- Reliability
- Client documentation
- Emotional support
- Empathetic listening
- Grooming assistance
Timeline
Personal Caregiver
In Home Care Services
05.2023 - 01.2025
Content Moderator
Teleperformance USA
03.2023 - 03.2024
Housekeeper/Front Desk Agent
Inn America
01.2019 - 03.2023
GED -
College of Western Idaho
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