Breon Arrington
Baltimore,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Bus Driver
My City Transportation
11.2022 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Maryland driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Customer Service Representative
Johns Hopkins Hospital
08.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Postal Clerk
USPS
12.2017 - 10.2020
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Prepared reports to track mail volumes, fees and other related data.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Baltimore Freedom Academy
Baltimore, MD06.2012
Skills
- Account Development
- Public Transit Operations
- Creative Solutions
- Active Listening
- Complex Product Knowledge
- Strong Analytical and Problem-Solving Skills
- Clerical Support
Timeline
Bus Driver
My City Transportation
11.2022 - Current
Customer Service Representative
Johns Hopkins Hospital
08.2021 - 11.2022
Postal Clerk
USPS
12.2017 - 10.2020
High School Diploma -
Baltimore Freedom Academy
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