Breon Austin
256 Melrose St
Summary
Dynamic leader with proven expertise in employee training and customer service excellence, honed at IPic Theaters and other notable venues. Skilled in fostering team motivation and ensuring workplace safety, I excel in creating positive environments that enhance customer satisfaction and staff development. My approach combines effective problem-solving with a positive attitude, driving significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Lead Supervisor
IPic Theaters
11.2023 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Regularly reviewed and updated company policies and procedures, ensuring continued alignment with industry trends and legal requirements.
Crew Member
AMC Theatres
11.2022 - 09.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Stocked shelves to organize aisles in assigned department.
Store Associate
CVS Pharmacy
08.2020 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Education
High School Diploma - English Education
Martin De Porres
Valley Stream, NY06.2021
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Policy enforcement
- Decision-making capacity
- Team motivation
- Positive attitude
- Problem-solving
- Team leadership
- Cash handling
Timeline
Shift Lead Supervisor
IPic Theaters
11.2023 - 01.2025
Crew Member
AMC Theatres
11.2022 - 09.2023
Store Associate
CVS Pharmacy
08.2020 - 09.2021
High School Diploma - English Education
Martin De Porres
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