Summary
Overview
Work History
Education
Skills
Accomplishments
Organizations
Timeline
Generic

Breon Hopkins-jordan

Harrisonburg,VA

Summary

My name is Breon Hopkins, I am a student at James Madison University, currently pursuing a degree in Hospitality Management. My professional journey has been deeply rooted in the world of hospitality, with a continuous commitment to excellence. My journey in the hospitality industry began at the age of 16, which has provided me with a strong foundation of experience and expertise. This past summer, I had the privilege of securing an internship with Marriott Vacation Club, focusing on event planning and banquet setup. I have honed several skills that I am eager to contribute including: Leadership: My experience in leading service teams and orchestrating events reflects my dedication to achieving excellence. Creativity: I thrive on thinking outside the box to craft memorable and unique experiences for guests. Compassion: Hospitality, at its core, revolves around making individuals feel valued and appreciated, a principle that I wholeheartedly embrace. Results: I am unwaveringly committed to delivering unforgettable outcomes that consistently exceed expectations.

Overview

3
3
years of professional experience

Work History

Bartender

Macado's
Harrisonburg, VA
08.2023 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Developed good working relationships with fellow employees through effective communication.
  • Balanced daily registers and generated sales reports for management.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Events Intern

Marriott Vacation Club
Orlando, Fl
05.2023 - 08.2023
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Recorded details of attendance or sales activities.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Developed event themes and concepts to ensure successful execution of events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Collaborated with internal teams such as Marketing, Sales, PR in order to maximize exposure of each event.

Barback

Macado's
Harrisonburg, VA
08.2022 - 05.2023
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Contributed ideas towards menu improvements based on customer feedback.
  • Successfully managed multiple tasks simultaneously while providing quality service.
  • Responded to customer requests promptly and professionally.

Summer Sales Rep

Hawx
Charlotte, NC
01.2022 - 08.2022
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Contacted new and existing customers to outline benefits of products.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Created detailed reports on daily, weekly, and monthly sales activity.

Server

Macados
Harrisonburg, VA
01.2021 - 05.2022
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Monitored dining room for cleanliness and proper set-up at all times.

Education

Major: Hospitality, Minor: Business - Hospitality Administration and Management

James Madison University
12-2024

Associate of Science -

Blue Ridge Community College
05.2024

Skills

  • Expense Tracking
  • Social Media Management
  • Cost Estimating
  • Vendor Sourcing
  • Food Service Knowledge
  • Catering Coordination
  • Event Planning
  • Budget Management
  • Health Codes Compliance
  • Beverage Supply Orders
  • Customer Engagement
  • Networking
  • Needs Analysis
  • Customer Care
  • Negotiation

Accomplishments

  • I held the position of Diversity, Equity, and Inclusion (DEI) Chair within my organization for a duration of 18 months, during which I actively contributed to fostering a more inclusive and equitable environment.
  • I played a key role in the strategic planning and execution of a themed event, and its overwhelming success led to the establishment of an annual tradition within our organization due to the tremendous positive reception it received.
  • I managed the budget for a live music event, coordinated the booking and travel arrangements for live entertainment, developed a traffic flow diagram, and prioritized the safety of both guests and performers.
  • I possess over six years of professional experience in the hospitality industry, specializing in providing exceptional customer service, and creating long lasting relationships with guests.

Organizations

  • Alpha Sigma Phi, Pledge class President, 01/01/21, Present
  • Alpha Sigma Phi, Diversity Equity and Inclusion Chair / Mental health chair, 08/01/22, 05/31/23
  • Alpha Sigma Phi, Standards committee member, 01/01/21, 05/31/23

Timeline

Bartender

Macado's
08.2023 - Current

Events Intern

Marriott Vacation Club
05.2023 - 08.2023

Barback

Macado's
08.2022 - 05.2023

Summer Sales Rep

Hawx
01.2022 - 08.2022

Server

Macados
01.2021 - 05.2022

Major: Hospitality, Minor: Business - Hospitality Administration and Management

James Madison University

Associate of Science -

Blue Ridge Community College

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