Lia Harris
Augusta,GA
Summary
I am a self-motivated and organized medical office administrator looking to apply my experience to ensure a positive environment for my patients and sufficient workflow for the providers.
Diligent with comprehensive background in managing medical front office operations. Adept at coordinating patient appointments and ensuring smooth administrative processes. Demonstrated proficiency in patient interaction and efficient handling of medical records.
Overview
7
7
years of professional experience
Work History
Medical Front Office Coordinator
Benchmark Physical Therapy
09.2022 - Current
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
Office Coordinator
Capital Primary Care
04.2022 - 06.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between patients to manage office activities.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Served as a point of contact for patients visiting the office, providing exceptional customer service that led to increased client retention rates.
Sales Associate
Old Navy
10.2018 - 09.2020
- Women’s merchandise lead
- Fitting Room Lead
- Built attractive displays and merchandised products
- Shipment and Replenishment
- Pos System
Education
Medical Office Administration -
Gwinnett College
06-2021
GED - undefined
Augusta Technical College
12.2017
Skills
- Written communication
- Team Player
- Patient scheduling
- Patient registration
- Payment collection
- Electronic health record system
- Insurance verification
- Appointment management
- HIPAA
- Telephone Etiquette
- Medical Terminology
- Basic Computer skills
Timeline
Medical Front Office Coordinator
Benchmark Physical Therapy
09.2022 - Current
Office Coordinator
Capital Primary Care
04.2022 - 06.2022
Sales Associate
Old Navy
10.2018 - 09.2020
GED - undefined
Augusta Technical College
Medical Office Administration -
Gwinnett College
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