Breon Merrett-Cook
Urbandale
Summary
Accomplished healthcare professional with a proven track record at Good Samaritan Society, adept in business management and customer relations. Excelled in building robust client relationships, enhancing patient satisfaction, and leading high-performing teams. Skilled in quality management systems and effective communication, achieving significant business growth and operational efficiency.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
12
12
years of professional experience
Work History
Owner of Sally B's Home Health
Owner of Sally B's Home Health
06.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Certified Nursing Assistant
Bethany Life
06.2018 - 08.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Medication Aide
Good Samaritan Society
11.2014 - 09.2017
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
Health Information Manager
Good Samaritan Society
03.2013 - 11.2014
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Effectively managed release of information requests, safeguarding patient privacy while adhering to legal requirements for disclosure purposes.
Education
No Degree - Nursing
Dmacc Ankeny Campus
Ankeny, IA02-2001
GED -
East High School
Des Moines, IA05-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Business planning
- Staff hiring
- Business development
- Business launch
- Business administration
- Sales leadership
- Employee development
- Human resources
- Quality management systems
Timeline
Owner of Sally B's Home Health
Owner of Sally B's Home Health
06.2019 - Current
Certified Nursing Assistant
Bethany Life
06.2018 - 08.2019
Certified Medication Aide
Good Samaritan Society
11.2014 - 09.2017
Health Information Manager
Good Samaritan Society
03.2013 - 11.2014
No Degree - Nursing
Dmacc Ankeny Campus
GED -
East High School
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