Summary
Overview
Work History
Education
Skills
Timeline
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Breon Simms

Middletown,DE

Summary

Experienced healthcare professional with 10+ years of experience with a strong background in managing patient access operations, committed to improving patient experience and operational efficiency. Skilled in leading cross-functional teams to achieve high performance and adaptability in dynamic healthcare settings. Known for strong organizational skills and effective communication, problem-solving abilities ensuring seamless coordination and patient care.

Overview

20
20
years of professional experience

Work History

Patient Access & Admissions Manager

Med-Metrix at Crozer Health
03.2015 - Current
  • Successful management of the daily operations of the Patient Access/Admissions Department within Crozer Health network.
  • Develop, implement, and manage efficient and effective operational policies, processes and best practices within functions of the Revenue Cycle department.
  • Reviews KPI's with all staff members monthly, i.e., QA, productivity, insurance verification, denials and POS cash.
  • Works with the department Director to ensure budgeted staffing needs and registration standards are met.
  • Maintains confidentiality of patient information, employee information, and other information covered by regulations or professional ethics.
  • Evaluated performance metrics regularly, identifying areas for improvement within the department''s operations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Completes employee probationary and annual performance reviews on a timely basis.

CSR

Internal Revenue Service
11.2014 - 03.2016
  • Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials about their tax claim liability.
  • Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies.
  • Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
  • Take corrective actions to close a case, such as adjusting taxpayer's account, recompiling tax liability, and preparing manual refunds.
  • Report possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

PA Licensed Realtor

Long and Foster
03.2011 - 01.2014
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Function as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Maintained strict confidentiality of all parties, transactions and information.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

Lead Call Center Analyst

Wawa Inc
09.2005 - 06.2009
  • Provide world-class customer service to internal and external customers by resolving 80% of issues on first contact.
  • Provide first and second level support for all crisis / critical situations. Analyze and determine resources needed to effectively resolve these types of emergency issues.
  • Troubleshoot and support technology used within the stores, such as POS, ROI, Gas, Phoenix, electronic safes and money order machines.
  • Support numerous stores and departments by obtaining accurate information from requester and entering data into proper databases or manual log.

Education

Virginia Union University
Richmond, VA
08.1998

Delaware County Community College
Media, PA
06.1997

Skills

  • Customer service
  • Operations management
  • Strategic planning
  • Performance monitoring
  • EMR Systems
  • Insurance validations systems
  • Excellent communication
  • Staff training and development
  • Documentation and reporting
  • Work Planning and Prioritization
  • MS office

Timeline

Patient Access & Admissions Manager

Med-Metrix at Crozer Health
03.2015 - Current

CSR

Internal Revenue Service
11.2014 - 03.2016

PA Licensed Realtor

Long and Foster
03.2011 - 01.2014

Lead Call Center Analyst

Wawa Inc
09.2005 - 06.2009

Virginia Union University

Delaware County Community College

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