Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Officer
Board of Governors Of The Federal Reserve Board
04.2023 - Current
Full- Time 40Hrs
Checked vehicle equipment for proper functioning prior to use.
FLETA Certified
Firearms qualification
Defense tactics qualification
Baton qualification
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Patrolled assigned areas to Building and leased property, and public roads for signs of disturbance.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Patrolled assigned areas to prevent and detect roadway crimes.
Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
Fulltime Corporate Security Officer
AMTRAK POLICE DEPARTMENT
06.2022 - 04.2023
FULL -TIME 40HRS
Improved facility safety by regularly inspecting physical barriers such as gates, fences, alarms, and lighting systems.
Implemented an efficient system for managing lost or stolen property claims within the company premises.
Assisted in the development of company-wide security policies, ensuring consistency and clarity across all departments.
Conducted thorough investigations into security incidents, identifying root causes and recommending appropriate corrective actions.
Maintained detailed records of all relevant activities related to corporate security operations for future reference or auditing purposes.
Ensured a safe work environment by monitoring surveillance systems and responding to emergency situations promptly and effectively.
Enhanced corporate security by conducting regular risk assessments and implementing effective security protocols.
Facilitated strong communication between different departments regarding safety concerns or potential threats identified during routine patrols or audits.
Coordinated emergency response drills to test organizational preparedness for various crisis situations.
Streamlined visitor management processes, maintaining accurate records of all individuals entering or exiting company premises.
Established key performance indicators for evaluating the effectiveness of existing security programs, leading to continuous improvement efforts.
Insurance Account Rep/ Training Coordinator
STATE FARM (REECE BROWN AGENCY)
03.2014 - Current
Full-Time 40Hrs
Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Enhanced company reputation by providing exceptional customer service and support.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Communicated with clients and customers to gather, provide and share updated information on products and services.
Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Contributed to team sales goals by upselling products and services to customers.
Insurance Bail Agent
ABC BAIL BONDS
01.2020 - 10.2023
Part-Time 30 Hrs
Strengthened relationships with court officials, fostering a positive reputation within the industry.
Mentored new agents on best practices in the field, contributing to overall team success and cohesion.
Traveled to courthouses and jails for bond posting.
Prevented potential bond forfeitures by closely monitoring defendant behavior and enforcing bond conditions.
Generated and filed monthly reports and updated and edited office logs and ledgers.
Demonstrated empathy towards clients while maintaining professional boundaries and ethical standards.
Balanced multiple responsibilities such as case management, marketing efforts, and administrative tasks efficiently.
Continuously expanded knowledge of bail bond industry trends through ongoing education and professional development opportunities.
Assisted colleagues in complex cases, pooling resources for improved outcomes.
Increased referral rates through exceptional customer service and tailored solutions for clients.
Corporal Correctional Officer
STATE OF DELAWARE
01.2018 - 06.2022
Full-Time 40 Hrs
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Conducted routine and emergency head counts.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Completed intake paperwork, fingerprints, and searches.
Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Security Officer/bike Officer
Harrahscasino
10.2012 - 03.2015
Full-Time 40 Hrs
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ
10-2024
DIPLOMA - Computer Networking
ANTHEM INSITUTE
Springfield, PA
11.2012
DIPLOMA -
CHESTER HIGH SCHOOL
CHESTER, PA
06.2010
Skills
Report writing
Conflict de-escalation
Relationship building and management
De-escalation techniques
Community engagement
Emergency management
Community relations
Crisis intervention and deescalation
Emergency vehicle operation
Officer training
Self-defense techniques
Criminal law
Community oriented policing
Law enforcement
Emergency response
Mental resilience
Cultural awareness
Crime prevention strategies
Risk mitigation
Self-defense training
Crime scene preservation
Search and seizure laws
Crime prevention
Staff management
Defensive tactics training
Surveillance
Crime prevention training
Fingerprinting
Traffic direction
Patrol
CPR/First aid certified
Firearms proficiency
Conflict resolution tactics
Advanced lethal weapons training
Defensive driving training
Certification
First Aid Certification
Insurance Producer License
AED Certification
Property & Casualty License
CPR Certification
Life Insurance License
Health Insurance License
Baton Permit
Firearms License
Timeline
Police Officer
Board of Governors Of The Federal Reserve Board
04.2023 - Current
Fulltime Corporate Security Officer
AMTRAK POLICE DEPARTMENT
06.2022 - 04.2023
Insurance Bail Agent
ABC BAIL BONDS
01.2020 - 10.2023
Corporal Correctional Officer
STATE OF DELAWARE
01.2018 - 06.2022
Insurance Account Rep/ Training Coordinator
STATE FARM (REECE BROWN AGENCY)
03.2014 - Current
Security Officer/bike Officer
Harrahscasino
10.2012 - 03.2015
DIPLOMA - Computer Networking
ANTHEM INSITUTE
DIPLOMA -
CHESTER HIGH SCHOOL
First Aid Certification
Insurance Producer License
AED Certification
Property & Casualty License
CPR Certification
Life Insurance License
Health Insurance License
Baton Permit
Firearms License
Associate of Arts - Criminal Justice
University of Phoenix
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