Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Breona Byrd

Charlotte,NC

Summary

Dynamic and results-driven professional with extensive experience at Snapone/ADIglobal, excelling in team leadership and employee development. Proven track record in optimizing workflows and optimizing customer assistance. Proficient in data analysis and inventory management and maintains adherence to safety standards. Strong understanding of resource allocation, staff training, and conflict resolution to ensure smooth operations. Excel in communication, leadership, and problem-solving to ensure seamless operations and high team morale. Committed to fostering an environment that promotes growth and continuous improvement. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

9
9
years of professional experience

Work History

Third Shift Team Lead

Snapone/ADIglobal
Charlotte, NC
05.2022 - Current
  • Supervised daily operations to ensure team efficiency and adherence to protocols.
  • Trained new team members on safety standards and operational procedures.
  • Monitored inventory and reported shortages to management through email.
  • Assisted in resolving customer inquiries and service issues promptly and effectively.
  • Implemented best practices for workflow optimization within the team environment.
  • Conducted regular safety inspections to promote a secure working atmosphere.
  • Provided feedback on employee performance to support professional development initiatives.
  • Delegate work duties based on the individual strengths and weaknesses of each employee.
  • Trained new team members on their roles and responsibilities within the department.
  • Implemented corrective action plans in order to improve performance and address disciplinary matters for employees.
  • Conducted regular meetings with staff in the whole warehouse to discuss job performance and any issues that may arise.
  • Resolved conflicts between employees in a professional manner while maintaining fairness among all parties involved.
  • Communicated effectively with other shifts in order to ensure smooth transitions between shifts.
  • Inspected equipment regularly for proper functioning prior to start of shift operations.
  • Utilize machinery to enhance work efficiency
  • Analyzed data related to workflow processes to identify areas needing improvement or optimization.
  • Assigned work duties based on individual strengths and weaknesses of each employee.
  • Directed employees through daily routines.
  • Ensured adherence to company policies and procedures by all team members.
  • Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Maintained cleanliness and organization of the work area to uphold company standards.

Third Shift Supervisor

Dole Fresh Vegetables
Bessemer City, NC
07.2018 - 03.2022
  • Managed and supervised critical operational functions, including aspects of material planning, inventory management, shipping/receiving, and stores functions.
  • Oversaw team performances to meet delivery and quality metrics daily.
  • Facilitated and directed associate training modules for new hires, ensuring every employee understands all operational procedures and safety protocols.
  • Contributed to improvement initiatives within material management and logistics to make sure all work gets done effectively.
  • Responsible for timekeeping and applying corrective actions for performance, attendance, and safety.
  • Maintained WMS systems and Microsoft Excel to enter all data analysis and operational management.

3rd Shift Supervisor

Allied Universal Security Services
Charlotte, NC
09.2016 - 06.2018
  • I supervised my team and their operational duties, which allowed me to demonstrate strong leadership and team management skills.
  • Ensuring everyone follows the company policies and procedures, including safety and environmental regulations.
  • Managed daily operational activities and resource allocation.
  • Coached and developed all team members to meet objectives and performance metrics daily.
  • I was responsible for corrective actions for performance and attendance issues.

Education

BBA - Business Management

Strayer University
Washington, DC
06-2028

Skills

Team collaboration and leadership

  • Employee training and development
  • Inventory management
  • Customer service
  • Data analysis
  • Workflow optimization

Accomplishments

  • I earned employee of the month for the month of may 2024.

References

References available upon request.

Timeline

Third Shift Team Lead

Snapone/ADIglobal
05.2022 - Current

Third Shift Supervisor

Dole Fresh Vegetables
07.2018 - 03.2022

3rd Shift Supervisor

Allied Universal Security Services
09.2016 - 06.2018

BBA - Business Management

Strayer University

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