Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Breona Cooke

Breona Cooke

Danville,VA

Summary

Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 8-year background providing strategic analysis services to businesses.

Overview

4
4
years of professional experience

Work History

Senior Analyst

CVS Caremark
Danville, VA
09.2021 - Current
  • Prepared presentations on results of analysis for management team.
  • Analyzed data from various sources to identify trends and patterns.
  • Conducted research to compare competitive products in the marketplace.
  • Created detailed reports that documented findings and presented recommendations to senior leadership.
  • Drafted documents that outlined processes, procedures, and best practices related to analytics projects.
  • Provided technical support to junior analysts regarding data analysis techniques and methods.
  • Performed ad-hoc analyses using SQL queries to extract relevant information from large datasets.
  • Led meetings with stakeholders to discuss objectives, strategies, timelines, budgets.
  • Developed training materials for end users on proper usage of analytical tools and applications.
  • Project Manager of Service Now
  • Conducted interviews and onboarding of new team members

Teacher

Danville Public Schools
Danville, VA
01.2020 - Current
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.

Client Services Manager

Bayada Home Health
Roxboro, NC
01.2021 - 09.2021
  • Developed and maintained relationships with clients to ensure satisfaction.
  • Assisted in the development of client service strategies, policies, and procedures.
  • Managed customer inquiries and complaints in a timely manner.
  • Ensured compliance with company standards for customer service delivery.
  • Trained new staff members on customer service processes and procedures.
  • Conducted research into industry trends and best practices for client services management.
  • Organized regular meetings with clients to discuss upcoming projects and initiatives.
  • Implemented quality assurance measures for client services activities.
  • Analyzed customer feedback surveys to identify opportunities for improvement.
  • Monitored team performance metrics against established goals for customer service delivery.
  • Provided guidance to team members on how to handle difficult situations with clients.
  • Negotiated contracts with external vendors related to client services operations.
  • Maintained client relationships by partnering with internal teams to understand client goals and objectives.
  • Attended workshops, meetings and site visits to gather customer requirements.
  • Facilitated learning opportunities to advance team's customer service and technical skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Submitted weekly payroll through Homecare Homebase
  • Recruitment and onboarding of healthcare professionals through Workday

Patient Care Coordinator

CareTeam Health
Danville, VA
05.2020 - 01.2021
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Administered medications according to prescribed orders and monitored effects on the patient's condition.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Provided health coaching services (tobacco cessations, weight loss programs and etc)
  • Completed insurance verifications and claim forms for patient intake and processing.

Internship Student

Total Motion Therapy
Radford, VA
08.2019 - 12.2019
  • Assisted in the organization of events such as conferences, seminars, and workshops.
  • Recorded patient progress notes, vital signs, and other relevant information for each session.
  • Assisted physical therapists in administering treatments to patients with various injuries and illnesses.
  • Demonstrated exercises and techniques to patients under the supervision of a therapist.
  • Provided instruction on the use of therapeutic equipment such as crutches, wheelchairs, traction systems, and exercise machines.
  • Observed patients during treatment sessions to ensure safety and appropriateness of activities.
  • Maintained cleanliness of therapy areas and equipment between patient visits.
  • Performed administrative duties including scheduling appointments, managing medical records, processing payments, and ordering supplies.
  • Collaborated with other healthcare professionals to develop individualized treatment plans for each patient.
  • Encouraged patient participation in their own rehabilitation process through motivation and positive reinforcement.
  • Assisted with physical examinations by measuring range of motion and assessing strength levels.

Education

Master of Science - Management

Strayer University
Washington, DC
12.2025

Bachelor of Science - Exercise Sport And Health Education

Radford University
Radford, VA
12.2019

Skills

  • Data Analysis
  • Stakeholder Communication
  • Report Preparation
  • Data Modeling
  • Client Relationship Management
  • Tech-Savvy
  • Team Collaboration and Leadership
  • Strategic Planning
  • Risk Analysis
  • Process Improvements

Accomplishments

  • President's list at Strayer University for Winter, Spring, and Fall quarter of 2023

Timeline

Senior Analyst

CVS Caremark
09.2021 - Current

Client Services Manager

Bayada Home Health
01.2021 - 09.2021

Patient Care Coordinator

CareTeam Health
05.2020 - 01.2021

Teacher

Danville Public Schools
01.2020 - Current

Internship Student

Total Motion Therapy
08.2019 - 12.2019

Master of Science - Management

Strayer University

Bachelor of Science - Exercise Sport And Health Education

Radford University

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Breona Cooke