Breona Grigsby
Denver,CO
Summary
Dynamic professional who thrives in dynamic and challenging environments.
Proven track record demonstrated through leadership skills for years, administrative and
exceptional customer service. An energetic self-starter with strong interpersonal
and communication skills.
Goal Oriented Professional experience. I am looking to become a part of an organization where I can utilize and contribute my skills, education and experience.
Expertise in planning, organizing, coordinating, directing and controlling operations in Logistics and Customer Service Supervising planning.
Strong short and long range planning. Proven leader of personnel and processes where leadership with time tested experience will be utilized to
advance increased efficiency and achieve the overall objectives. Value integrity and commitment to excellence.
Goal Oriented Professional with over eleven (11) years in human resource experience and nineteen (19) years operational experience. I am looking to
become a part of an organization where I can utilize and contribute my skills, education and experience.
Expertise in planning, organizing, coordinating, directing and controlling operations in Transportation and Human Resources Workforce planning.
Strong short and long range planning. Proven leader of personnel and processes where leadership with time tested experience will be utilized to
advance increased efficiency and achieve the overall objectives. Value integrity and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Customer Care Representative Associate
UCHealth Memorial Hospital
Denver
11.2022 - Current
- Answered patients inquiries over the phone and via email.
- Provided accurate, valid, and complete information to patients.
- Resolved patients complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted patients in navigating through website features and functions to locate desired information or issues.
- Built sustainable relationships of trust through open communication with patients.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided training support for new hires related to customer service processes and procedures.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Sales Representative Team Leader
Red Bull Distribution Center
Denver, Colorado
06.2021 - 11.2022
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Created individual performance plans for each Sales Representative on the team.
- Analyzed customer data to identify potential sales opportunities.
- Resolved customer complaints promptly and professionally.
- Negotiated contracts with customers in order to maximize profits.
- Organized events such as trade shows or conferences to promote products or services.
- Implemented incentive programs designed to motivate Sales Representatives.
- Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
- Ensured compliance with company policies and regulations at all times.
- Generated reports summarizing team performance against established goals.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Reorganized routes and schedules in territory to maximize efficiency.
Logistics Specialist
UNFI, United Natural Foods
Aurora, CO
04.2013 - 09.2022
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Supervised warehouse personnel in loading and unloading cargo containers or trucks.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Processed invoices for payment in a timely manner according to established procedures.
- Identified areas for improvement within the logistics department and recommended solutions.
- Provided support in developing new processes for improving operational efficiencies.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Kept deliveries on track and provided timely status updates.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
Money Center Cashier
Walmart
Aurora, Colorado
11.2012 - 04.2013
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments.
- Assisted customers with basic banking inquiries and resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures as required by the bank.
- Verified amounts of money received from customers against amount due on invoices or tickets.
- Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.
- Identified fraudulent documents presented by customers during transaction processing.
- Counted money in cash drawer at end of each shift to verify accuracy of transactions.
- Answered phone calls promptly and professionally to address customer inquiries or complaints.
- Updated knowledge on current banking products offered by the bank through training sessions provided by management team.
- Utilized computer system to process customer transactions including deposits, withdrawals, transfers, payments.
Donor Support Technician
CSL Plasma
Aurora, Colorado
01.2011 - 04.2013
- Assisted with the donation process, including verifying donor information and confirming donations were received.
- Processed incoming donations using specialized software, ensuring accurate recording of all data points.
- Maintained donor records in accordance with privacy regulations and organizational policies.
- Provided customer service to donors by answering inquiries and resolving issues in a timely manner.
- Managed online donation platforms, troubleshooting any technical issues that arose.
- Monitored donor accounts for updates and changes as needed.
- Coordinated with other departments to ensure timely processing of donations across multiple channels.
- Conducted regular audits of existing donor records to verify accuracy and completeness of data entries.
- Organized events designed to raise awareness about the organization's mission and solicit additional contributions from potential donors.
- Collaborated with marketing team members to create promotional materials aimed at increasing awareness about the organization's work.
Education
High School Diploma -
East High School
Denver, CO05-2010
Some College (No Degree) - Communications
University of Colorado At Boulder
Boulder, COSkills
- Payment Processing
- Billing coordination
- Call logging
- Appointment Scheduling
- Email correspondence
- Custom order management
- Strong communication skills both verbal and written
- Strong computer skills able to multitask and managing customers and issues
companies preferred systems - Fast learner, absorb information, ask questions
- Always use good judgment
- Attention to detail and ability to multi-task
- Gathers information, researches/resolves inquiries and logs calls if required
- Communicates appropriate options for resolutions in a timely manner
- Good attendance
- Strong Computer skills, Microsoft, Excel
- Data Entry
- CRM Software
- Customer Relationship Management
- Call center experience
- Problem Resolution
- Brand representation
- Documentation And Reporting
Languages
English
Professional
Timeline
Customer Care Representative Associate
UCHealth Memorial Hospital
11.2022 - Current
Sales Representative Team Leader
Red Bull Distribution Center
06.2021 - 11.2022
Logistics Specialist
UNFI, United Natural Foods
04.2013 - 09.2022
Money Center Cashier
Walmart
11.2012 - 04.2013
Donor Support Technician
CSL Plasma
01.2011 - 04.2013
High School Diploma -
East High School
Some College (No Degree) - Communications
University of Colorado At Boulder
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