Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breona Hicks

Accokeek,MD

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Guard

CES Security Services
04.2019 - Current
  • Data Entry, Customer Service, Invoice Documentation Management, Cost Tracking, Problem Sensitivity, Value Estimation, Verbal and Written Communication, Billing and Invoicing, Windows XP & Windows Vista, Scientific Calculator's, Microsoft Office, Word, Excel, and Outlook, Criminal Records Searches, Background Checks, CCTV Surveillance

Security Concierge

Metropolitan Protective Service
04.2019 - 09.2019
  • Secured personnel and premises by inspecting buildings and patrolling property
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
  • Provided friendly and professional assistance to employees, visitors, and customers
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
  • Monitored access control systems and key code records for suspicious activities
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
  • Monitored security equipment and operational logbooks to control building access
  • Reviewed guest identification and employee credentials to authorize entry onto the premises
  • Escorted individuals requiring personal protection to provide safe transport to specified locations
  • Monitored security cameras to identify and respond to suspicious activity.

Enrollment and Billing Specialist

Aetna
05.2017 - 04.2019
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
  • Generated and submitted invoices based on established accounts receivable schedules and terms
  • Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues
  • Handled a high volume of inbound calls about the reconciliation of delinquent accounts
  • Responded to customer concerns and questions daily
  • Monitored outstanding invoices and performed collections duties
  • Collected data to complete detailed financial reports for stakeholders and management
  • Generated accounts payable reports for management review to aid in financial and business decision-making
  • Received and sorted mail, prepared packages for delivery, and scanned documents
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports
  • Generated financial statements and reports detailing accounts receivable status
  • Processed payment via telephone and in person with a focus on accuracy and efficiency
  • Monitored equipment to check for proper operation
  • Disbursed petty cash by recording entries and verifying documentation
  • Handled account payments and provided information regarding outstanding balances
  • Processed vendor and supplier payments every week
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
  • Created an improved filing system to maintain secure client data
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft
  • Posted data and kept other records concerning costs of goods or services or shipment of goods
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered a constant flow of customer calls with minimal wait times
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.

Customer Service Representative

Aetna Dental
07.2015 - 05.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided information regarding charge accounts and loyalty programs
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Educated customers about billing, payment processing, and support policies and procedures
  • Provided ongoing guest service
  • Cultivated customer loyalty, promoted repeat business, and improved sales
  • Met customer call guidelines for service levels, handle time and productivity
  • Improved sales abilities and product knowledge continuously to provide optimal service and achieve quotas
  • Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Facilitated inter-departmental communication to effectively provide customer support
  • Responded proactively and positively to rapid change
  • Effective liaison between customers and internal departments.

Education

High School Diploma -

Suitland High School
Suitland, MD
05.2014

Skills

  • Adding
  • Calculating
  • Billing Machines
  • Billing Data Verification
  • Itemized Statement Preparation
  • Financial Documentation
  • Equipment Monitoring and Troubleshooting
  • Customer Contact
  • Check Inspection and Validation
  • Relationship Building
  • First Aid Certified
  • Team Player
  • CCTV Monitoring
  • Detail-Oriented
  • Reliable and Responsible
  • Active Listening
  • CPR Certified
  • Keen Observer
  • Problem-Solving
  • Ethical Decision-Making
  • Interpersonal Skills
  • Appointment Scheduling
  • Paperwork Processing
  • Information Security
  • File Management
  • Adaptability and Flexibility
  • Teamwork and Collaboration Leadership
  • Community and Health Ambassador

Certification

  • First Aid/CPR Certified

12/2022 - 12/2024


Timeline

Security Guard

CES Security Services
04.2019 - Current

Security Concierge

Metropolitan Protective Service
04.2019 - 09.2019

Enrollment and Billing Specialist

Aetna
05.2017 - 04.2019

Customer Service Representative

Aetna Dental
07.2015 - 05.2017

High School Diploma -

Suitland High School
Breona Hicks