Breona Hicks
Accokeek,MD
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
CES Security Services
04.2019 - Current
- Data Entry, Customer Service, Invoice Documentation Management, Cost Tracking, Problem Sensitivity, Value Estimation, Verbal and Written Communication, Billing and Invoicing, Windows XP & Windows Vista, Scientific Calculator's, Microsoft Office, Word, Excel, and Outlook, Criminal Records Searches, Background Checks, CCTV Surveillance
Security Concierge
Metropolitan Protective Service
04.2019 - 09.2019
- Secured personnel and premises by inspecting buildings and patrolling property
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Provided friendly and professional assistance to employees, visitors, and customers
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
- Monitored access control systems and key code records for suspicious activities
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Monitored security equipment and operational logbooks to control building access
- Reviewed guest identification and employee credentials to authorize entry onto the premises
- Escorted individuals requiring personal protection to provide safe transport to specified locations
- Monitored security cameras to identify and respond to suspicious activity.
Enrollment and Billing Specialist
Aetna
05.2017 - 04.2019
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
- Generated and submitted invoices based on established accounts receivable schedules and terms
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues
- Handled a high volume of inbound calls about the reconciliation of delinquent accounts
- Responded to customer concerns and questions daily
- Monitored outstanding invoices and performed collections duties
- Collected data to complete detailed financial reports for stakeholders and management
- Generated accounts payable reports for management review to aid in financial and business decision-making
- Received and sorted mail, prepared packages for delivery, and scanned documents
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports
- Generated financial statements and reports detailing accounts receivable status
- Processed payment via telephone and in person with a focus on accuracy and efficiency
- Monitored equipment to check for proper operation
- Disbursed petty cash by recording entries and verifying documentation
- Handled account payments and provided information regarding outstanding balances
- Processed vendor and supplier payments every week
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Created an improved filing system to maintain secure client data
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft
- Posted data and kept other records concerning costs of goods or services or shipment of goods
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services, and company information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered a constant flow of customer calls with minimal wait times
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Customer Service Representative
Aetna Dental
07.2015 - 05.2017
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding charge accounts and loyalty programs
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing, and support policies and procedures
- Provided ongoing guest service
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Met customer call guidelines for service levels, handle time and productivity
- Improved sales abilities and product knowledge continuously to provide optimal service and achieve quotas
- Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Facilitated inter-departmental communication to effectively provide customer support
- Responded proactively and positively to rapid change
- Effective liaison between customers and internal departments.
Education
High School Diploma -
Suitland High School
Suitland, MD05.2014
Skills
- Adding
- Calculating
- Billing Machines
- Billing Data Verification
- Itemized Statement Preparation
- Financial Documentation
- Equipment Monitoring and Troubleshooting
- Customer Contact
- Check Inspection and Validation
- Relationship Building
- First Aid Certified
- Team Player
- CCTV Monitoring
- Detail-Oriented
- Reliable and Responsible
- Active Listening
- CPR Certified
- Keen Observer
- Problem-Solving
- Ethical Decision-Making
- Interpersonal Skills
- Appointment Scheduling
- Paperwork Processing
- Information Security
- File Management
- Adaptability and Flexibility
- Teamwork and Collaboration Leadership
- Community and Health Ambassador
Certification
- First Aid/CPR Certified
12/2022 - 12/2024
Timeline
Security Guard
CES Security Services
04.2019 - Current
Security Concierge
Metropolitan Protective Service
04.2019 - 09.2019
Enrollment and Billing Specialist
Aetna
05.2017 - 04.2019
Customer Service Representative
Aetna Dental
07.2015 - 05.2017
High School Diploma -
Suitland High School
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