A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
CES Security Services
04.2019 - Current
Data Entry, Customer Service, Invoice Documentation Management, Cost Tracking, Problem Sensitivity, Value Estimation, Verbal and Written Communication, Billing and Invoicing, Windows XP & Windows Vista, Scientific Calculator's, Microsoft Office, Word, Excel, and Outlook, Criminal Records Searches, Background Checks, CCTV Surveillance
Security Concierge
Metropolitan Protective Service
04.2019 - 09.2019
Secured personnel and premises by inspecting buildings and patrolling property
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
Provided friendly and professional assistance to employees, visitors, and customers
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
Monitored access control systems and key code records for suspicious activities
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
Monitored security equipment and operational logbooks to control building access
Reviewed guest identification and employee credentials to authorize entry onto the premises
Escorted individuals requiring personal protection to provide safe transport to specified locations
Monitored security cameras to identify and respond to suspicious activity.
Enrollment and Billing Specialist
Aetna
05.2017 - 04.2019
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
Generated and submitted invoices based on established accounts receivable schedules and terms
Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
Identified, researched, and resolved billing variances to maintain system accuracy and currency
Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues
Handled a high volume of inbound calls about the reconciliation of delinquent accounts
Responded to customer concerns and questions daily
Monitored outstanding invoices and performed collections duties
Collected data to complete detailed financial reports for stakeholders and management
Generated accounts payable reports for management review to aid in financial and business decision-making
Received and sorted mail, prepared packages for delivery, and scanned documents
Developed rapport with clients and vendors to cultivate loyalty and satisfaction
Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports
Generated financial statements and reports detailing accounts receivable status
Processed payment via telephone and in person with a focus on accuracy and efficiency
Monitored equipment to check for proper operation
Disbursed petty cash by recording entries and verifying documentation
Handled account payments and provided information regarding outstanding balances
Processed vendor and supplier payments every week
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
Created an improved filing system to maintain secure client data
Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft
Posted data and kept other records concerning costs of goods or services or shipment of goods
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided primary customer support to internal and external customers
Responded to customer requests for products, services, and company information
Collected customer feedback and made process changes to exceed customer satisfaction goals
Answered a constant flow of customer calls with minimal wait times
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Customer Service Representative
Aetna Dental
07.2015 - 05.2017
Offered advice and assistance to customers, paying attention to special needs or wants
Provided information regarding charge accounts and loyalty programs
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
Answered customer telephone calls promptly to avoid on-hold wait times
Educated customers about billing, payment processing, and support policies and procedures
Provided ongoing guest service
Cultivated customer loyalty, promoted repeat business, and improved sales
Met customer call guidelines for service levels, handle time and productivity
Improved sales abilities and product knowledge continuously to provide optimal service and achieve quotas
Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Facilitated inter-departmental communication to effectively provide customer support
Responded proactively and positively to rapid change
Effective liaison between customers and internal departments.
Education
High School Diploma -
Suitland High School
Suitland, MD
05.2014
Skills
Adding
Calculating
Billing Machines
Billing Data Verification
Itemized Statement Preparation
Financial Documentation
Equipment Monitoring and Troubleshooting
Customer Contact
Check Inspection and Validation
Relationship Building
First Aid Certified
Team Player
CCTV Monitoring
Detail-Oriented
Reliable and Responsible
Active Listening
CPR Certified
Keen Observer
Problem-Solving
Ethical Decision-Making
Interpersonal Skills
Appointment Scheduling
Paperwork Processing
Information Security
File Management
Adaptability and Flexibility
Teamwork and Collaboration Leadership
Community and Health Ambassador
Certification
First Aid/CPR Certified
12/2022 - 12/2024
Timeline
Security Guard
CES Security Services
04.2019 - Current
Security Concierge
Metropolitan Protective Service
04.2019 - 09.2019
Enrollment and Billing Specialist
Aetna
05.2017 - 04.2019
Customer Service Representative
Aetna Dental
07.2015 - 05.2017
High School Diploma -
Suitland High School
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