Breona Hines
Lewisville,TX
Summary
Dynamic professional with experience in the call center industry. Expert at handling a diverse range of customer inquiries and complaints and providing excellent customer service. Proven track record in resolving customer issues in a timely and effective manner.
Overview
11
11
years of professional experience
Work History
Data Entry/ Will Call
Genesis Pure
05.2021 - 06.2022
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Preserved customer confidence and protected operations by keeping information confidential.
- Analyzed current data records to provide detailed reports.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Loaded and unloaded orders at customer's cars..
Infant Teacher Assistant
Primrose Schools
11.2021 - 08.2022
- Promoted development of social, emotional, and communication skills in infants.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Kept classroom and feeding areas clean, neat and safe.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Seasonal Jeweler
JCPenney
11.2017 - 05.2018
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning items, currency, payment cards, and receipts to customers.
Customer Service Representative
PURE
05.2014 - 12.2016
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Approved and terminated customer accounts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Processed debit and credit card payments.
Hostess/ Server
Pizza Hut Wingstreet Sports Bar
02.2012 - 03.2014
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Little Elm High School
Little Elm, TX06.2010
Skills
- Customer Relations
- High Call Volume
- Data Entry
- Paperwork Processing
- Product Knowledge
- Complaint resolution
- Account updating
- Upselling and cross-selling
- Problem Resolution
- Microsoft Excel, PowerPoint, Outlook
- Multi-line phone talent
Timeline
Infant Teacher Assistant
Primrose Schools
11.2021 - 08.2022
Data Entry/ Will Call
Genesis Pure
05.2021 - 06.2022
Seasonal Jeweler
JCPenney
11.2017 - 05.2018
Customer Service Representative
PURE
05.2014 - 12.2016
Hostess/ Server
Pizza Hut Wingstreet Sports Bar
02.2012 - 03.2014
High School Diploma -
Little Elm High School
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