Breona Johnson
Pensacola,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Circle K
09.2020 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service
McDonald's Restaurant
11.2019 - 03.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Delivered superior customer service and handles client requests.
- Provided excellent customer service to exceed customer expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Worked front counter, drive-thru and other areas.
Sales Associate
Dollar General
02.2019 - 02.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Customer Service
Chabot College
Hayward, CA06.2024
High School Diploma -
Kipp King Collegiate High School
San Lorenzo, CA06.2016
Skills
- Employee Scheduling
- Customer Relationship Management (CRM)
- Policy Enforcement
- Google Drive
- Workload Management
- Critical thinking
Timeline
Assistant Manager
Circle K
09.2020 - Current
Customer Service
McDonald's Restaurant
11.2019 - 03.2021
Sales Associate
Dollar General
02.2019 - 02.2020
Associate of Arts - Customer Service
Chabot College
High School Diploma -
Kipp King Collegiate High School
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