Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breona Yates

Chester,PA

Summary

Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

12
12
years of professional experience

Work History

Clerk

USPS
10.2019 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Deli Clerk

Safeway
06.2016 - 09.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Customer Service Associate

Wawa
03.2012 - 01.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Chester High School
Chester, PA
06.2004

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Prioritization
  • Relationship Building
  • Quality Control

Timeline

Clerk

USPS
10.2019 - Current

Deli Clerk

Safeway
06.2016 - 09.2019

Customer Service Associate

Wawa
03.2012 - 01.2016

Chester High School

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Breona Yates