Breonia Ayala-Garris
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
New Concepts For Living
05.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matter.
Front Office Manager /Health and Safety Coordinator
Paterson Counseling Center
05.2022 - Current
- Accompanied, documented and reported CARF inspections, insurance oversight and other formal safety and security measures at work site.
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Created safe work environment by complying with safety, health and security requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
Front End Supervisor
Shoppers Vineyard
07.2020 - 05.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in four checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
District Manager
Waffle House
05.2015 - 08.2019
- Supervised three locations to enforce high-quality standards of operation.
- Generated financial and operational reports to assist management with business strategy.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
Education
Bachelor of Science - Nursing
Berkeley College
Woodland Park, NJ05.2026
Bachelor of Business - Business
Berkeley College
Woodland Park, NJ05.2020
Skills
- Team Supervision
- Note Taking
- Reading Comprehension
- Clinical Quality Program Standards
- Client Support
- Attention to Detail
- Computer Literacy
- Calendar and Scheduling Software
- Team Supervision
- Maintaining Clean Work Areas
Timeline
Direct Support Professional
New Concepts For Living
05.2023 - Current
Front Office Manager /Health and Safety Coordinator
Paterson Counseling Center
05.2022 - Current
Front End Supervisor
Shoppers Vineyard
07.2020 - 05.2022
District Manager
Waffle House
05.2015 - 08.2019
Bachelor of Science - Nursing
Berkeley College
Bachelor of Business - Business
Berkeley College
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