Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Breoni Kamohai

Kea‘au,HI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Sales Consultant

Sysco Hawaii
09.2022 - Current
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

Customer Service

Ross Stores Inc
08.2020 - 10.2021
  • Receiving and reorganizing deliveries to allow for faster processing
  • Processing merchandise from several different departments, including apparel, footwear, and accessories, etc
  • Being aware of stashed merchandise
  • Handling of damaged merchandise
  • Reorganizing and managing upkeep of stockroom to meet company standards
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Representative

Sysco Hawaii
11.2021 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Delivery Driver

Express Waiters
09.2020 - 04.2021
  • Keeping communication with customers and coworkers open and flowing at all times
  • Completed on-time deliveries by choosing best and most efficient routes
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

FOH Supervisor

Genki Sushi USA Inc
09.2017 - 09.2020
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
  • Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
  • Resolved guests complaints while maintaining positive customer environment
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.

Waitress

Leungs Chop Suey House Inc
10.2015 - 09.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Greeted new customers, discussed specials and took drink orders
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Waiakea High School
Hilo, HI
05.2016

Associates Degree (Incomplete): Liberal Arts With An Emphasis On Human Services, Human Services 101 and 102, All required Liberal Arts courses -

Hawaii Community College
Hilo, HI
01.2016

Skills

  • Organization
  • Customer service
  • Microsoft Office
  • Supervision
  • Critical thinking
  • Excellent work ethic
  • Priority Management
  • Conflict Resolution
  • Staff Management
  • Processes and Procedures
  • Training and Development
  • Product and Service Knowledge

References

  • Amado Garlitos, 98-1005 Moanalua Rd #801, Aiea, HI, 96701, (808) 485-5801
  • Mitchell Peters, 519 Kanoelehua Ave, Hilo, HI, 96720, (808) 934-7666
  • Dale Olive, 155 W Kawili St, Hilo, HI, 96720, (808) 974-4888
  • Marvin Mikami, 215 D Railroad Ave, Hilo, Hi. 96720. (808) 354-7830

Timeline

Sales Consultant

Sysco Hawaii
09.2022 - Current

Customer Service Representative

Sysco Hawaii
11.2021 - 09.2022

Delivery Driver

Express Waiters
09.2020 - 04.2021

Customer Service

Ross Stores Inc
08.2020 - 10.2021

FOH Supervisor

Genki Sushi USA Inc
09.2017 - 09.2020

Waitress

Leungs Chop Suey House Inc
10.2015 - 09.2017

High School Diploma -

Waiakea High School

Associates Degree (Incomplete): Liberal Arts With An Emphasis On Human Services, Human Services 101 and 102, All required Liberal Arts courses -

Hawaii Community College

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Breoni Kamohai