Skilled in assessing, managing, and resuscitating both adult and pediatric patients.
Acted as a resource to improve workflow, assist with challenging procedures, and support the team.
Manage the complete processing of patients from initial admission to discharge.
Scholar Nurse Partner in Pre-Op and PACU
West Kendall Baptist Hospital
01.2021 - 11.2021
Prepared patients and the rooms for surgical procedures.
Collaborated with licensed nursing professionals to facilitate quality care and maintained safe, comfortable environments for every patient.
Operations Team Manager
Alorica
05.2017 - 04.2021
Organized projects to meet client needs by delegating tasks to appropriate personnel and overseeing quality.
Cross-trained new employees by explaining rules, procedures, job responsibilities and expectations.
Proactively identified and solved complex problems impacting operations management and business direction.
Supervisor
Alorica
05.2016 - 05.2017
Organized and prioritized work orders, optimizing team workflows and resources to handle dynamic demands.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Customer Service Representative
Alorica
09.2011 - 05.2016
Collected customer feedback and recommended procedural or product changes to enhance service delivery.
Education
Bachelor of Science - Nursing
Miami Dade College
Miami, FL
12-2025
Skills
Bilingual (fluent in English, intermediate in Spanish)
Competent in Cerner charting
Strong interpersonal skills
Adaptive team player
Additional Information
Orlando Health - Orlando Regional Medical Center
Observership - Emergency Department, 08/2021
Observed Dr. Jesus Roa in the ED and healthcare staff in day-to-day activities which included teaching staff, respond to trauma alerts, assess patients, perform procedures and implement interventions.
Certification
RN license: RN9592189
ACLS CPR Certified, American Heart Association, 04/2024 - 05/2026
PALS CPR Certified, American Heart Association, 05/2024 - 05/2026
Gift Shop Inventory Control Specialist at Baptist Hospital, Miami Cancer Inst. GS & BoutiqueGift Shop Inventory Control Specialist at Baptist Hospital, Miami Cancer Inst. GS & Boutique