Breonna Grant
Goose Creek,SC
Summary
Adaptable Front Office Assistant/CNA/CSR dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Staybridge Suites Hotel
Charleston , SC
08.2023 - 09.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Kept accurate records of guest transactions.
- Addressed customer needs in a timely manner.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
Dispatcher Office Assistant
MUSC
Charleston , SC
04.2023 - 05.2024
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Created daily logs of dispatched vehicles and personnel.
- Entered data into computer systems to track dispatched items.
- Provided customer service support to clients seeking assistance with transportation services.
- Updated driver profiles with current contact information and certifications.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Assisted with training new hires on dispatcher procedures and protocols.
- Assisted organizational efforts by filing, entering data and answering phones.
- Answered phones and routed voicemails to respective employees.
Customer Service Representative
David’s Bridal
Charleston , SC
01.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Certificate - CNA
PATCH CAREER INSTITUE
Charleston , SC11-2024
High School Diploma -
Goose Creek Highschool
Goose Creek, SC04-2023
Some College (No Degree) - Nursing
Trident Technical College
Charleston, SCSkills
- Lobby oversight
- Guest amenities
- Registration processing
- Room assignments
- Credit and cash payments
- Safety and security procedures
- Hospitality service expertise
- Sales expertise
- Financial records oversight
- Housekeeping
- Documentation
- Problem-solving skills
- Oral and written communications
- Conflict and issue documentation
- Automated telephone systems
- Technology skills
- Technology control
- Healthcare technology
- Medical terminology knowledge
- Comprehension of medical terminology
- Medical terminology and equipment
- Complex Medical Terminology
- Medical scheduling
- Electronic medical records management
- Vital signs monitoring
- Patient-focused care
- Compassionate communication
- Care plan implementation
- Monitoring fluids
- Collecting vital signs
- Healthcare ethics
- Medical office administration
- Quick problem solver
- End of life care
- Bedside manner
- Helping with medication
- Documentation expert
- Performing patient intakes
Timeline
Front Desk Agent
Staybridge Suites Hotel
08.2023 - 09.2024
Dispatcher Office Assistant
MUSC
04.2023 - 05.2024
Customer Service Representative
David’s Bridal
01.2021 - 12.2022
Certificate - CNA
PATCH CAREER INSTITUE
High School Diploma -
Goose Creek Highschool
Some College (No Degree) - Nursing
Trident Technical College
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