Breonna Harrison
Richardson,TX
Summary
Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Data entry/ Escalations/ Customer Service Agent
Accenture
Dallas, Texas
08.2021 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Customer Service Associate with experience handling Tier 2 inquiries, resolving complex cases, and delivering excellent customer support across phone, chat, and email. Strong in problem-solving, SOP compliance, case management, and collaboration while maintaining high quality and data privacy standards.
- Entered and maintained accurate data in company database systems.
- Collaborated with cross-functional teams to resolve customer inquiries effectively.
- Managed escalated compliance issues to ensure adherence to regulatory standards.
Customer Service Representative
Maximus
Irving, Texas
03.2020 - 08.2020
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Fraud Prevention Specialist
Genpact
Richardson, Texas
06.2019 - 03.2020
- Analyzed transactions for fraudulent patterns and suspicious activities.
- Assisted in implementing enhanced fraud prevention strategies company-wide.
- Documented case files and maintained detailed records of investigations.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Investigated and analyzed complex financial transactions for evidence of fraud.
Education
High School Diploma -
Mckinney High School
McKinney, TX05-2015
Some College (No Degree) -
Dallas College
Dallas, TXSkills
- Data entry
- Customer support and escalation handling
- Compliance and regulatory awareness
- Analytical and critical thinking
- Problem solving
- Effective communication
- Time management
- Fraud detection and prevention
- Claims investigation and evaluation
- Inbound and outbound call handling
- De-escalation and conflict resolution
- Insurance policy and coverage knowledge
- Customer service and empathy
- Case & Queue Management
Timeline
Data entry/ Escalations/ Customer Service Agent
Accenture
08.2021 - 01.2026
Customer Service Representative
Maximus
03.2020 - 08.2020
Fraud Prevention Specialist
Genpact
06.2019 - 03.2020
High School Diploma -
Mckinney High School
Some College (No Degree) -
Dallas College