Breonna Hunt
Cleveland,OH
Summary
Experienced and reliable ATE Support Specialist with a strong background in both on-site and remote support for various go-lives across diverse clinical and administrative environments. Proven ability to assist nurses, providers, lab, radiology, and dialysis technicians, registration teams, and front desk staff with electronic health record workflows, order transcription, documentation, Charting, and system navigation. Adept at delivering at-the-elbow support on hospital units, as well as remote help desk assistance, resolving technical and workflow issues in real time. Known for providing clear user guidance, optimizing efficiency, and ensuring HIPAA-compliant data handling during high-volume implementations and transitions.
Overview
5
5
years of professional experience
Work History
ATE Support
Christus Health
Alexandria, LA
02.2025 - 03.2025
- Provided at-the-elbow Epic support for front desk staff and radiology technologists, ensuring accurate scheduling, registration, and exam documentation.
- Assisted with the transcription and entry of radiology orders, including imaging procedures such as X-rays, MRIs, CTs, and ultrasounds.
- Supported front desk personnel with appointment check-in/check-out, order verification, and workflow navigation within the Radiant module.
- Guided technologists in documenting completed studies, attaching images to the correct patient encounter, and entering appropriate procedure codes.
- Ensured real-time troubleshooting of Epic-related issues affecting image orders, patient tracking, or documentation, escalating to analysts when needed.
- Trained endusers on modality worklists, image routing, and patient tracking boards.
ATE Support
Memorial Sloan Kettering Hospital
New York, NY
01.2025 - 02.2025
- Delivered at-the-elbow (ATE) support for lab staff during the Epic Beaker go-live, providing real-time assistance with order entry, specimen tracking, and result documentation.
- Assisted laboratory technicians and phlebotomists with Epic workflows, including accessioning, labeling, and specimen routing.
- Trained lab personnel on Epic Beaker functionality, ensuring accurate use of clinical pathology (CP), and anatomic pathology (AP) modules.
- Troubleshot and resolved system-related issues at the point of care, enhancing lab efficiency, and reducing turnaround times.
- Ensured proper documentation and transcription of lab orders and results, maintaining high data accuracy and compliance standards.
- Collaborated with IT and clinical informatics teams to optimize Beaker workflows and provide feedback on user experience.
ATE Support
Montclair Hospital Medical Center
Montclair, CA
10.2024 - 11.2024
- Delivered at-the-elbow support for respiratory therapists and clinical staff during the Epic go-live, assisting with accurate order transcription and real-time documentation.
- Supported RT workflows in Epic, including oxygen therapy, ventilator settings, and treatment documentation.
- Trained clinicians on the proper use of Epic tools for entering respiratory therapy orders, flowsheets, and progress notes.
- Ensured accurate transcription and entry of physician respiratory orders, supporting care continuity, and patient safety.
- Assisted with the setup and optimization of preference lists and order panels specific to respiratory care teams.
ATE Support
Methodist Le Bonheur Hospital
Memphis, TN
10.2024 - 11.2024
- Provided real-time, at-the-elbow Epic support for nurses and dialysis technicians during go-live, ensuring accurate documentation, and efficient workflow adoption.
- Assisted with order transcription and entry, helping staff accurately process dialysis-related orders and nursing interventions.
- Trained nurses and dialysis staff on navigating Epic ClinDoc, entering assessments, and using relevant flowsheets for dialysis tracking and nursing documentation.
- Supported clinicians in documenting vital signs, intake/output, treatment times, and dialysis machine settings in Epic.
- Troubleshot and resolved documentation and order issues at the bedside, escalating as needed to technical support or application teams.
ATE Support
Boston Children's Hospital
Boston, MA
06.2024 - 06.2024
- Assisted healthcare providers in real time with order entry, documentation, and navigation of Epic modules, including ClinDoc, Orders, and pediatric-specific flowsheets.
- Supported pediatric clinical workflows by guiding staff through accurate charting of vitals, medication administration, and developmental documentation.
- Ensured safe and compliant transcription of provider orders into the Epic EHR, contributing to care accuracy in a fast-paced, pediatric environment.
- Trained and coached clinical staff on Epic functionality, enhancing confidence and reducing charting errors during transition periods.
- Acted as a liaison between clinical teams and IT support, escalating system issues, and documenting workflow feedback to improve system usability.
ATE Support
Novant Healthcare
Wilmington, NC
05.2024 - 05.2024
- Delivered real-time, at-the-elbow Epic support to nurses and registration staff during go-lives, ensuring seamless documentation and registration workflows.
- Assisted nurses with order entry, flowsheet documentation, and navigation of the ClinDoc module to promote accurate and timely charting.
- Supported registration teams in entering and verifying patient demographics, insurance information, and visit details within Epic Prelude and Cadence.
- Trained unit staff on admission, discharge, and transfer (ADT) processes, helping to maintain accurate and compliant patient records.
- Troubleshoot issues related to patient registration, clinical documentation, and order processing, escalating to IT or analysts as needed.
- Collaborated with clinical and administrative teams to ensure a smooth transition to new workflows, and improve user confidence.
- Ensured compliance with HIPAA and hospital policies while handling sensitive patient data in live clinical environments.
AthenaOne Support
Eric Bentolila Obstetrics & Gynecology
Fair Lawn, NJ
03.2024 - 03.2024
- Assisted providers in sorting their clinical inboxes, creating notes, and pulling in their smart phases.
- Supported providers in building up their preference list, including medications and labs.
- Assisted physician assistants in faxing patient results back to the referring providers.
- Supported providers in refilling patient medications, creating new patient cases, and ordering groups.
- Provided support to MAs and nurses in scanning patient referral orders through the Athena Capture app.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
ATE Support
Sharp Grossmont Hospital
San Diego, CA
02.2024 - 03.2024
- Assist nurses and registrars with documentation, placing orders, administering medication, check-in and check-out of patients, registration, scheduling appointments, and any other EMR-related issues.
- Medication administration support
- Patient check-in and check-out assistance
- Registration support
- Appointment scheduling assistance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
ATE Support
University Hospitals of Cleveland
Cleveland, OH
10.2023 - 10.2023
- Provided elbow-to-elbow support to providers, nurses, and registrars.
- Assist providers and nurses with creating notes, labs, administering medication, documentation, entering orders, bed transfer, bed planning, personalization, Dragon dictation, and downloading necessary applications needed to work off a laptop.
- Assisted the front desk with scheduling, registration, and check-in/check-out of patients, placing ancillary orders, insurance verification, and referrals.
- Provided support to schedulers in the call center when scheduling appointments.
Cerner Consultant
Westchester Medical Center
Westchester, NY
06.2023 - 07.2023
- Supported the front desk with scheduling.
- Registration
- Analyzed current business processes and identified areas where improvements could be made using Cerner technology.
- Performed data analysis, troubleshooting, and problem-resolution activities related to Cerner applications.
- Check-in/check-out of patients.
- Insurance verification and referrals.
- Modules supported: PowerChart.
ATE Support
ATE Support
Tarpon Springs, FL
12.2022 - 12.2022
- Provided support to schedulers in the call center when scheduling appointments
- Assisted front desk associates with canceling and scheduling follow-up appointments.
- Assisted front desk associates with balancing the cash drawer and creating guarantors.
ATE Support
Alameda Health System
Oakland, CA
07.2022 - 07.2022
- Provided excellent on-site customer service and support to all end users.
- Worked closely with project management and Epic application teams to understand field service support needs.
- I traveled to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic TDR script testing to ensure correct application installation.
- Utilized tools like Vizio to plan and evaluate hardware and software needs across the organization.
- Troubleshoot and support clinical, business, and IT staff on an ad-hoc basis.
- Providing support to nurses, PAs, providers, and other clinical staff.
ATE Support
St. John Hospital
Kansas City, KS
03.2022 - 03.2022
- Assist nurses and registrars with documentation, placing orders, administering medication, check-in and check-out of patients, registration, scheduling appointments, and any other EMR-related issues.
- Provide excellent on-site customer service and support to all end users.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
ATE Support
OhioHealth Mansfield Hospital
Mansfield, OH
12.2021 - 12.2021
- Troubleshoot incidents reported by end users to schedule system changes, and identify permanent solutions.
- Analyzed existing systems and databases, and recommended enhancements to solve business needs.
- Remote into end users' computers to resolve epic issues relating to password resets.
ATE Activation Support
Piedmont Bon Secours
Simpsonville, SC
04.2021 - 04.2021
- Assist MAs and nurses with setting up work queues for each department, check-in and check-out of patients, registration, scheduling appointments, and any other EMR-related issues.
- Assisted with customer requests and answered questions to improve satisfaction.
ATE Support
OhioHealth
Grove City, OH
03.2021 - 03.2021
- Front desk with scheduling, registration, and check-in/check-out of patients, placing ancillary orders, insurance verification, and referrals.
- Provided support to schedulers in the call center when scheduling appointments.
- Worked effectively in team environments to make the workplace more productive.
Remote ATE Support
Advocate Aurora Health
Aurora, IL
12.2020 - 12.2020
- Placed tickets with ServiceNow for all Epic-related issues.
- Communicated with end users in Secure Chat to answer Epic questions or help navigate within the system.
- Assisted with customer requests and answered questions to improve satisfaction.
Athena EMR Support
Summit Medical Group
Knoxville, TN
08.2020 - 09.2020
- Assisted providers in sorting their clinical inboxes, creating notes, and pulling in their smart phases.
- Supported providers to build up their preference list, including medications and labs.
- Assisted physician assistants in faxing patients' results back to the referring providers.
- Supported providers in refilling patient medications, creating new patient cases, and ordering groups.
- Provided support to MAs in scanning patient referral orders through the Athena Capture app.
ATE Support
OhioHealth
Mansfield, OH
06.2020 - 06.2020
- Assisted with identifying payments due for current or prior services.
- Work closely with end users to solve problems during the go-live process.
- Assisted schedulers in ensuring RTE for insurance and customizing their DAR.
- Assisted with canceling, rescheduling, walk-ins, follow-ups, and check-outs.
Education
Licensed Practical Nurse -
Valley College
Brook Park, OH11.2023
Diploma -
Brush High School
South Euclid, OH05.2015
Skills
- Licensed Practical Nurse
- Clindoc
- Order Entry
- Grand central
- ASAP
- Cadence
- Ambulatory
- Beaker
- Radiant
- Cerner
- AthenaOne
- Customer Service
- Data Entry
- My Chart
- Radiant
- Haiku
- ServiceNow
- Inbasket
- Clinical documentation
- Attention to detail
- Workflow optimization
- CPOE
- Communication
- IT Support
Timeline
ATE Support
Christus Health
02.2025 - 03.2025
ATE Support
Memorial Sloan Kettering Hospital
01.2025 - 02.2025
ATE Support
Montclair Hospital Medical Center
10.2024 - 11.2024
ATE Support
Methodist Le Bonheur Hospital
10.2024 - 11.2024
ATE Support
Boston Children's Hospital
06.2024 - 06.2024
ATE Support
Novant Healthcare
05.2024 - 05.2024
AthenaOne Support
Eric Bentolila Obstetrics & Gynecology
03.2024 - 03.2024
ATE Support
Sharp Grossmont Hospital
02.2024 - 03.2024
ATE Support
University Hospitals of Cleveland
10.2023 - 10.2023
Cerner Consultant
Westchester Medical Center
06.2023 - 07.2023
ATE Support
ATE Support
12.2022 - 12.2022
ATE Support
Alameda Health System
07.2022 - 07.2022
ATE Support
St. John Hospital
03.2022 - 03.2022
ATE Support
OhioHealth Mansfield Hospital
12.2021 - 12.2021
ATE Activation Support
Piedmont Bon Secours
04.2021 - 04.2021
ATE Support
OhioHealth
03.2021 - 03.2021
Remote ATE Support
Advocate Aurora Health
12.2020 - 12.2020
Athena EMR Support
Summit Medical Group
08.2020 - 09.2020
ATE Support
OhioHealth
06.2020 - 06.2020
Licensed Practical Nurse -
Valley College
Diploma -
Brush High School
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