Breonna Isaac
Smyrna,FL
Summary
-Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
- Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Lidl-US
Mableton, GA
12.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Help create successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with the management team to implement a proper division of responsibilities.
- Measured effectiveness of customer success by defining operational metrics, tracking systems, and reporting to the executive team.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Supervising shifts of 5 or more people, handling cash, and dealing with maintenance issues in the store.
Patient Care Assistant
Medciphers Healthcare
Atlanta, GA
05.2016 - 12.2018
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
Customer Service Representative
Premier Care And Bathing
Daytona Beach, FL
02.2013 - 04.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA05.2022
Associate of Science - Social Work
Georgia State University Perimete College
Decatur, GA05.2020
High School Diploma -
Seabreeze High School
Daytona Beach, FL05.2009
Skills
- Cash Handling Expertise
- Store Management
- Safety Understanding
- Conflict resolution techniques
- Operations management
- Training and Development
- Time Management
- Willing to learn and develop
Timeline
Supervisor
Lidl-US
12.2018 - Current
Patient Care Assistant
Medciphers Healthcare
05.2016 - 12.2018
Customer Service Representative
Premier Care And Bathing
02.2013 - 04.2016
Bachelor of Science - Social Work
Georgia State University
Associate of Science - Social Work
Georgia State University Perimete College
High School Diploma -
Seabreeze High School