Breonna Jones
Jackson
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
University of Mississippi Medical Center, UMMC
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Online Grocery Associate
Kroger
04.2021 - 06.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
Brand Associate
Old Navy
06.2020 - 12.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Assisted in the creation of visually appealing store displays, driving foot traffic and interest in products.
- Worked closely with visual merchandisers to design eye-catching window displays reflective of current fashion trends and brand identity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
Customer Service Representative
Domino's Pizza
11.2017 - 06.2018
- Answered very active phones and communicated with customers and management located; check-in and pulled customer orders. Assisted with preparation and distribution of customer orders. Answered and managed incoming calls while inputting order information. Operated the cash register and collected payment from customer. Made consistent products within Domino’s Pizza guidelines. Maintained a clean and organized work environment from customer viewpoint.
Education
High School Diploma -
Clinton High School
Clinton, MS05-2019
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MSBachelor of Science - Accounting
Liberty University
Lynchburg, VA05-2026
Skills
- Detail-oriented customer service
- Proficient in cash register operations
- Client support
- Insurance verification
- HIPAA compliance
- Customer service
Timeline
Patient Access Representative
University of Mississippi Medical Center, UMMC
06.2023 - Current
Online Grocery Associate
Kroger
04.2021 - 06.2023
Brand Associate
Old Navy
06.2020 - 12.2020
Customer Service Representative
Domino's Pizza
11.2017 - 06.2018
High School Diploma -
Clinton High School
Bachelor of Science - Psychology
University of Southern Mississippi
Bachelor of Science - Accounting
Liberty University
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