Breonna Nash
Saint Louis ,MO
Summary
Dynamic and results-oriented professional with a proven track record at Spectrum, adept in handling high call volumes and improving customer satisfaction. Fluent in multiple languages and a strong problem solver, consistently exceeded project deadlines and fostered teamwork across diverse work environments. Achieved significant improvements in client service and operational efficiency through technical skills and professional maturity.
Overview
7
7
years of professional experience
Work History
Temp Worker
ManpowerGroup
01.2024 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
Call Center Representative
Spectrum
09.2022 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Personal Care Assistant
Mercy Hospital St. Louis
02.2019 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
HHA
Emerest Health Care
12.2017 - 01.2019
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
Education
High School Diploma -
Riverview Gardens High School
Saint Louis05-2018
Skills
- Sales experience
- Technical skills
- Fluent in multiple languages
- Supply restocking
- Strong problem solver
- Professional and mature
Timeline
Temp Worker
ManpowerGroup
01.2024 - Current
Call Center Representative
Spectrum
09.2022 - 07.2023
Personal Care Assistant
Mercy Hospital St. Louis
02.2019 - 08.2021
HHA
Emerest Health Care
12.2017 - 01.2019
High School Diploma -
Riverview Gardens High School
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