Summary
Overview
Work History
Education
Skills
Timeline
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Breonna Nash

Saint Louis ,MO

Summary

Dynamic and results-oriented professional with a proven track record at Spectrum, adept in handling high call volumes and improving customer satisfaction. Fluent in multiple languages and a strong problem solver, consistently exceeded project deadlines and fostered teamwork across diverse work environments. Achieved significant improvements in client service and operational efficiency through technical skills and professional maturity.

Overview

7
7
years of professional experience

Work History

Temp Worker

ManpowerGroup
01.2024 - Current
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.

Call Center Representative

Spectrum
09.2022 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Personal Care Assistant

Mercy Hospital St. Louis
02.2019 - 08.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

HHA

Emerest Health Care
12.2017 - 01.2019
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.

Education

High School Diploma -

Riverview Gardens High School
Saint Louis
05-2018

Skills

  • Sales experience
  • Technical skills
  • Fluent in multiple languages
  • Supply restocking
  • Strong problem solver
  • Professional and mature

Timeline

Temp Worker

ManpowerGroup
01.2024 - Current

Call Center Representative

Spectrum
09.2022 - 07.2023

Personal Care Assistant

Mercy Hospital St. Louis
02.2019 - 08.2021

HHA

Emerest Health Care
12.2017 - 01.2019

High School Diploma -

Riverview Gardens High School
Breonna Nash