Breonna Pack
Hueytown,AL
Summary
Professional production worker with strong skills in machinery operation, assembly line processes, and quality control. Known for reliability and adaptability, excelling in team collaboration and consistently meeting production targets. Highly motivated and results-driven, with keen eye for ensuring product standards and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Production Worker
Mobis US Alabama
09.2022 - 01.2025
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Assisted in training new employees on production processes.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
Call Center Representative
Wells Fargo
06.2020 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Picker Packer
Amazon
02.2016 - 05.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Education
High School Diploma -
Hueytown High School
Hueytown, AL05-2012
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
- Organized
- Computer proficiency
- Follow-up skills
Languages
English
Full Professional
Timeline
Production Worker
Mobis US Alabama
09.2022 - 01.2025
Call Center Representative
Wells Fargo
06.2020 - 01.2022
Picker Packer
Amazon
02.2016 - 05.2020
High School Diploma -
Hueytown High School
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