Breonna Richard
Breaux Bridge,LA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
Work History
Supervisor Customer Service Support
United States Postal Service, USPS
Columbus, GA
03.2022 - 10.2022
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Directed and supervised a team of carriers and clerks of 150+ employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted thorough investigations into employee grievances by interviewing witnesses, reviewing relevant documents, and gathering evidence.
- Provided guidance to management on appropriate responses to employee grievances in accordance with labor regulations.
Supervisor Customer Service
United States Postal Service, USPS
Lagrange, GA
01.2019 - 03.2022
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Partnered with vendors to negotiate contracts for services related to operations.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
City Carrier
United States Postal Service, USPS
Lagrange, GA
05.2016 - 01.2019
- Delivered mail to residential and business customers in a timely manner.
- Verified accuracy of addresses on packages and letters before delivery.
- Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
- Ensured customer satisfaction by providing prompt, courteous service.
- Collected payments on past due bills during deliveries.
- Managed route efficiently to ensure that all mail was delivered within designated time frames.
- Answered customer inquiries regarding mail delivery times, postage rates.
Circulation Clerk
Troup-harris Regional Library
Lagrange, GA
08.2014 - 05.2016
- Processed library materials, including books and other media items, for circulation to patrons.
- Maintained accurate records of patron borrowing and returned materials.
- Provided assistance to patrons in locating needed materials.
- Assisted patrons with the use of library resources, such as computers and online databases.
- Performed basic troubleshooting on library equipment, such as printers or photocopiers.
- Served as interim Library Manager at the Hamilton branch for 6 months during hired period.
Education
Bachelor of Arts - Mass Communications
Southeastern Louisiana University
Hammond05-2014
Skills
- Operational Efficiency Oversight
- Collaborative Strategic Planning
- Data Analytics
- Team Leadership
- Process Improvement
- Employee Training
Languages
French
Professional
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Supervisor Customer Service Support
United States Postal Service, USPS
03.2022 - 10.2022
Supervisor Customer Service
United States Postal Service, USPS
01.2019 - 03.2022
City Carrier
United States Postal Service, USPS
05.2016 - 01.2019
Circulation Clerk
Troup-harris Regional Library
08.2014 - 05.2016
Bachelor of Arts - Mass Communications
Southeastern Louisiana University
Similar Profiles
GISSEL SANTOSGISSEL SANTOS
Mail Handler at United States Postal Service (USPS)Mail Handler at United States Postal Service (USPS)
Tia BrownTia Brown
Clerk at United States Postal Service, USPSClerk at United States Postal Service, USPS
Stormi MayberryStormi Mayberry
Sales Services Distribution Clerk at United States Postal Service, USPSSales Services Distribution Clerk at United States Postal Service, USPS
SAGAR DASSAGAR DAS
Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS
Eric RobicheuxEric Robicheux
Mechanic at Premier, LLCMechanic at Premier, LLC