Breonza Brown
Stone Mountain,GA
Summary
Detail-oriented professional in healthcare administration with expertise in laboratory operations and customer support. Proven ability to enhance patient satisfaction through meticulous specimen handling and project coordination while ensuring HIPAA compliance and accurate documentation.
Overview
12
12
years of professional experience
Work History
Lab Accessioner
Premier Dermatology
Delaware
05.2021 - 12.2024
- Entered patient demographics, clinician information, and test orders into the LIS/EHR.
- Labeled and tracked specimens with barcodes to ensure traceability and prevent mix-ups.
- Received, sorted, verified incoming specimens, ensuring accurate processing.
- Prepared specimens for testing and maintained supply inventory to support lab operations.
- Departed position due to family obligations.
Temp Call Center Transfer Agent
Accu Staffing
Wilmington, DE
09.2020 - 03.2021
- Handled high call volumes while maintaining professionalism, accuracy, empathy.
- Resolved scheduling and service issues promptly, enhancing customer satisfaction.
- Provided administrative support by scheduling appointments, updating records, ensuring HIPAA compliance.
COVID-19 Specimen Collector
Accu Staffing (Delaware Diagnostic Lab)
DE
03.2019 - 08.2020
- Collected nasal and nasopharyngeal swabs following established safety and testing protocols.
- Registered patients, obtained consent, and clearly explained procedures to ensure understanding and comfort.
- Accurately labeled and logged specimens, ensuring proper documentation and transport.
- Monitored and managed inventory levels to maintain continuous availability of testing supplies.
Call Center Agent (Fraud Services)
Discover Financial Services
New Castle, DE
01.2014 - 01.2019
- Assisted customers in detecting fraud, verifying accounts, and resolving disputes to ensure account security.
- Maintained data security and compliance, safeguarding sensitive information to protect customer privacy.
- Adapted to fast-paced environment, improving customer satisfaction through effective service delivery.
Project Coordinator's Assistant
Bess Test Lab Inc
Hayward, CA
03.2013 - 01.2014
- Coordinated interdepartmental communication and organized project documentation for easy access.
- Prepared reports and meeting materials to facilitate informed decision-making for management and technical teams.
- Supported project timelines, ensuring timely completion of tasks and deliverables.
Education
CDL-A Permit - Commercial Drivers License
American Driving Academy
Wilmington, DE08-2025
High School Diploma -
Maurice J. Moyer Academy
Wilmington, DE06-2012
Skills
- Specimen handling
- Laboratory information systems
- Data entry accuracy
- Medical terminology
- HIPAA compliance
- Patient confidentiality
- Record management
- Healthcare administration
- Scheduling and coordination
- Microsoft Office suite
- Team collaboration
- Workflow coordination
- Conflict resolution
- Conflict resolution
Timeline
Lab Accessioner
Premier Dermatology
05.2021 - 12.2024
Temp Call Center Transfer Agent
Accu Staffing
09.2020 - 03.2021
COVID-19 Specimen Collector
Accu Staffing (Delaware Diagnostic Lab)
03.2019 - 08.2020
Call Center Agent (Fraud Services)
Discover Financial Services
01.2014 - 01.2019
Project Coordinator's Assistant
Bess Test Lab Inc
03.2013 - 01.2014
CDL-A Permit - Commercial Drivers License
American Driving Academy
High School Diploma -
Maurice J. Moyer Academy