Bre'Osha Franklin
Hoover,AL
Summary
Highly organized and detail-oriented Administrative Assistant with 7 years of experience supporting executives and teams in fast-paced environments. Skilled in streamlining administrative processes, coordinating schedules, and managing office operations to improve productivity. Recognized for accuracy, professionalism, and ability to handle confidential information with discretion.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/ Director of Aftercare
Creative Montessori School
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to parent inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Billing and Payroll support
- Hiring and managing Aftercare Staff and supervising all After Care activities.
Office Coordinator
Primrose Schools
08.2022 - 01.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for parents visiting the office, providing exceptional customer service that led to increased admissions rates.
Teachers Assistant
University Of Alabama At Birmingham
01.2021 - 08.2022
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Customer Service Representative
Blue Cross And Blue Shield Of Alabama
01.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master Of Business Administration -
University of Alabama At Birmingham
Birmingham, AL08.2022
Bachelor Of Science - Business Administration
Miles College
Fairfield, AL07.2018
Skills
- Office Administration & Organization
- Calendar & Schedule Management
- Data Entry & Record Maintenance
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Communication & Interpersonal Skills
- Event Planning & Coordination
- Confidentiality & Discretion
- Document Preparation & Filing
- Customer Service & Relationship Building
Timeline
Administrative Assistant/ Director of Aftercare
Creative Montessori School
01.2023 - Current
Office Coordinator
Primrose Schools
08.2022 - 01.2023
Teachers Assistant
University Of Alabama At Birmingham
01.2021 - 08.2022
Customer Service Representative
Blue Cross And Blue Shield Of Alabama
01.2019 - 11.2020
Master Of Business Administration -
University of Alabama At Birmingham
Bachelor Of Science - Business Administration
Miles College
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