Summary
Overview
Work History
Education
Skills
Timeline
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Breoshynique Jarrell

Odessa,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Humana
Odessa, TX
01.2023 - 02.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assistant Manager

DK
Odessa, TX
06.2021 - 11.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.

Education

High School Diploma -

Odessa High School
Odessa, TX
05-2019

Skills

  • Appointment Scheduling
  • Scheduling
  • Complaint Resolution
  • Paperwork Processing
  • De-Escalation Techniques
  • Professional Telephone Demeanor

Timeline

Customer Service Representative

Humana
01.2023 - 02.2024

Assistant Manager

DK
06.2021 - 11.2022

High School Diploma -

Odessa High School

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Breoshynique Jarrell