Brescha McMiller
Admissions Counselor
Lawrenceville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Admissions Representative
Aviation Institute of Maintenance
Duluth, GA
02.2021 - Current
- Supported students through admissions process by answering questions and assisting with forms.
- Scheduled 5 appointments per day to meet with students face-to-face and discuss education plans.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Explained admissions procedures and courses offered to potential students.
- Attracted and recruited students by communicating information via phone, text, and email.
Lead Receptionist
Lakeview Behavioral Health
Peachtree Corners, Georgia
01.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept records in CRM to maintain customer data.
Administrative Assistant
C.E.O Professional Services
Peachtree Corners, GA
05.2020 - 02.2021
- Marketing, creation of monthly newsletter and daily social media content, create client profiles on company website, set up of new company website, referrals, filing, managed day to day operations, main point of content, maintained cleanliness of reception area, sorted and distributed mail
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Screened visitors and issued badges to maintain safety and security
Sales Coordinator
Ackerman Security
Norcross, GA
08.2018 - 12.2020
- Inbound and outbound calls to and/or from potential customers, set appointments for Sales consultants to come out to residence or business to give quote on pricing and services provided
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Set up appointments with potential and current customers to promote new products and services.
Customer Care Representative
Ackerman Security
02.2018 - 06.2020
- Troubleshoot issues with alarm system, answer billing and general customer questions regarding account, schedule service and/or installation appointments, notify customers of alarm event and dispatch proper authorities if needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
Lead Emergency Dispatcher
Vicksburg Warren
Vicksburg, MS
11.2014 - 03.2017
- Schedule and dispatch emergency units, work crews, emergency equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones, relay work order messages and information to or from work crews, supervisors, and field inspectors using radios or telephones confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment, help maintain safety for emergency personnel and callers in distress, assist with new employee training, answered and quickly responded to all emergency and non-emergency calls
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Substitute Teacher
Vicksburg Warren School District
Vicksburg, MS
02.2012 - 11.2014
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Developed rules and set goals to maintain order in classroom.
Human Resources Assistant
City of Vicksburg
Vicksburg, MS
06.2010 - 08.2010
- Responsibilities included assisting the HR department in daily operations, scanning documents into an Excel format, answering the telephone and organization of files.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted with on-boarding process of new hires
- Answered and directed outbound and inbound phone calls
Education
Bachelor of Arts - Psychology
Alcorn State University
MississippiCertificate - Media Communications Technology
Full Sail University
Winter Park, FL11.2020
Skills
- Enrollment Processing
- HIPAA Guidelines
- Client Correspondence
- Customer Accounts Management
- Multitasking and Time Management
- Computers and Technology
- Database and Client Management Systems
- Strong Organizational Skills
- Skilled in Microsoft Office
- Goals and Performance
- Records Organization
Timeline
Admissions Representative
Aviation Institute of Maintenance
02.2021 - Current
Lead Receptionist
Lakeview Behavioral Health
01.2021 - 01.2022
Administrative Assistant
C.E.O Professional Services
05.2020 - 02.2021
Sales Coordinator
Ackerman Security
08.2018 - 12.2020
Customer Care Representative
Ackerman Security
02.2018 - 06.2020
Lead Emergency Dispatcher
Vicksburg Warren
11.2014 - 03.2017
Substitute Teacher
Vicksburg Warren School District
02.2012 - 11.2014
Human Resources Assistant
City of Vicksburg
06.2010 - 08.2010
Bachelor of Arts - Psychology
Alcorn State University
Certificate - Media Communications Technology
Full Sail University
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