Bresha Younger
Danville,VA
Summary
Offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles. Ready to use and develop technical troubleshooting and customer service skills in Data Analyst role.
Overview
7
7
years of professional experience
Work History
Forklift Operator
Dollar General Distribution Center
05.2023 - Current
- Operated forklifts to efficiently move and stack products within the distribution center.
- Conducted routine safety inspections on equipment to ensure compliance with safety regulations.
- Collaborated with team members to optimize workflow and reduce loading times during peak hours.
- Led initiatives to streamline operations, resulting in improved efficiency across warehouse functions.
Assistant Manager
Zaxby's
04.2022 - 05.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Analyzed customer feedback to identify service improvement opportunities and drive satisfaction.
- Implemented inventory management processes to optimize stock levels and reduce waste.
Customer Service Representative
Alorica
01.2022 - 04.2022
- Implemented process improvements to enhance customer satisfaction and service efficiency.
- Resolved customer inquiries with effective communication and product knowledge.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Analyst Consultant
Portfolio Recovery Associates
02.2020 - 12.2021
- Analyzed complex datasets to identify trends and inform strategic decision-making.
- Identified trends and patterns in complex datasets, driving strategic recommendations for process improvements.
- Managed escalated issues, providing timely resolutions and maintaining client relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Stocker and Receiver
Walmart
02.2019 - 02.2020
- Operated equipment for unloading trucks and moving products to designated areas safely.
- Monitored stock levels and replenished shelves to maintain optimal inventory.
- Organized merchandise displays to enhance product visibility and accessibility.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
Packer
Ikea
08.2018 - 01.2019
- Inspected finished products for quality assurance, maintaining high standards of accuracy.
- Operated packaging machinery to ensure efficient product preparation and shipment.
- Implemented inventory management practices for effective tracking of materials and supplies.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Education
High school or equivalent - General
John M Langston high school
Danville, VA05.2012
Timeline
Forklift Operator
Dollar General Distribution Center
05.2023 - Current
Assistant Manager
Zaxby's
04.2022 - 05.2023
Customer Service Representative
Alorica
01.2022 - 04.2022
Data Analyst Consultant
Portfolio Recovery Associates
02.2020 - 12.2021
Stocker and Receiver
Walmart
02.2019 - 02.2020
Packer
Ikea
08.2018 - 01.2019
High school or equivalent - General
John M Langston high school
Similar Profiles
Gary StarrGary Starr
Supervisor at Dollar General Distribution CenterSupervisor at Dollar General Distribution Center
Tori HatcherTori Hatcher
Noncon Picker at Dollar General Distribution CenterNoncon Picker at Dollar General Distribution Center
Ramondre BrooksRamondre Brooks
Reach Truck Operator at Dollar General Distribution CenterReach Truck Operator at Dollar General Distribution Center
Timothy StahlTimothy Stahl
Order Selector at Dollar General Distribution CenterOrder Selector at Dollar General Distribution Center
MELANIE JOHNSMELANIE JOHNS
Patient Information Coordinator / Front Office Receptionist at Apogee PhysiciansPatient Information Coordinator / Front Office Receptionist at Apogee Physicians