Breshaun Butler
Murfreesboro,TN
Summary
Highly motivated and results-driven professional with a track record of delivering exceptional customer experiences and driving business growth. With four years of experience in customer-centric roles, I possess a deep understanding of the importance of building strong relationships, anticipating customer needs, and providing strategic guidance to ensure their success. Known for expertise in collaborating cross-functionally, analyzing data-driven insights, and implementing scalable processes to optimize customer satisfaction. Also known for exceptional communication skills, empathy, and problem-solving abilities. Expertise lies in collaborating cross-functionally, analyzing data-driven insights, and implementing scalable processes to optimize customer satisfaction. Known for exceptional communication skills, empathy, and problem-solving abilities, I excel in navigating complex customer challenges and delivering solutions that exceed expectations. As a dedicated advocate for customers, I am passionate about driving customer loyalty, revenue expansion, and long-term partnerships. With a customer-centric mindset and a focus on continuous improvement, I am ready to leverage skills and experience to positively impact customer success initiatives.
Overview
4
4
years of professional experience
Work History
Regional Consumer Affairs Specialist
Nissan Motor Corporation
04.2023 - Current
- Develop effective working relationships with Nissan dealerships and independent repair shops to ensure customer’s vehicles are repaired in timely manner.
- Accurately works through minimum of 15 cases, within Salesforce, per day by managing time effectively.
- Processes dealership complaints by empathizing with clients and offering various customer support tools or credits
- Partners with internal arbitration department by completing reviews to determine cases where Nissan should buyback vehicles
- Advises customers on what parts and repairs are covered by various warranties
- Manages minimum caseload of 30 while adhering to quality standards of 89% or above.
- Trains other agents on best practices when speaking with unhappy customers.
- Utilizes Tableau to determine if customer’s vehicles are currently located or recently visited dealership to determine how to navigate case calls with customer.
- Delivers disappointing and good decisions to customers while maintaining firmness and empathy.
- Provides information related to specific vehicle model to ensure customers utilize features available.
Bartender
Bj’s Restaurant and Brewhouse
09.2021 - 04.2023
- Ensured every customer was satisfied with their visit by providing excellent service.
- Collaborated with staff on side work to help shift run smoothly.
- Reported low inventory and sales to management.
- Shared knowledge on cocktails, liquor, and beer selection to guide customer choice.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased bar drink sales by 60% during promotional seasons.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
Co Manager
Racetrac
05.2020 - 08.2021
- Retained 90% of management team within first year employed.
- Implemented processes in compliance with state health codes for food safety.
- Communicated with support desk administration to troubleshoot network issues.
- Ensured paperwork for previous day was 100% accurate so audits done weekly were precise.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Controlled costs to keep business operating within budget and increase profits.
Cafe Manager
Speedway LLC
07.2019 - 05.2020
- Collaborated with partner cafes within the region on solutions to staff stores.
- Directed weekly team meetings to highlight team achievements.
- Created work schedule 3 weeks in advance and submitted payroll weekly.
- Interviewed and hired employees.
- Developed strategies to encourage learning, training, and development of associates and managers.
- Utilized external job sites to recruit new talent.
- Evaluated weekly sales metrics to ensure the business produced 100% of profit required to pay cafe staff.
- Solved overstaffing by maintaining labor 5% under allotted hours allowed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 90%.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TNMaster of Science - Industrial Organizational Psychology
Austin Peay State University
Clarksville, TN05.2025
Skills
- Data Analysis
- Salesforce
- Excel
- Leadership
- Customer Satisfaction
- Team Building
- Critical Thinking
- Process Improvement
Timeline
Regional Consumer Affairs Specialist
Nissan Motor Corporation
04.2023 - Current
Bartender
Bj’s Restaurant and Brewhouse
09.2021 - 04.2023
Co Manager
Racetrac
05.2020 - 08.2021
Cafe Manager
Speedway LLC
07.2019 - 05.2020
Bachelor of Science - Psychology
Middle Tennessee State University
Master of Science - Industrial Organizational Psychology
Austin Peay State University
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