Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breshawna Franklin

Washington

Summary

Customer service and administrative professional with 9+ years of experience in front desk operations, client relations, and security. Skilled in communication, problem-solving, and organization. Recently licensed in Maryland Real Estate and seeking roles that leverage strong interpersonal skills, administrative expertise, and client support abilities.

Overview

9
9
years of professional experience

Work History

Front Desk Associate

Georgetown University Hospital
08.2019 - 09.2022
  • Greeted guests and customers in a professional, friendly, and hospitable manner
  • Answered incoming calls and directed them to the appropriate staff member
  • Managed incoming and outgoing mail and packages
  • Monitored office supplies and placed orders when necessary
  • Assisted with administrative tasks, such as filing, data entry, and photocopying

Security Officer

MGM International Resort
01.2017 - 08.2019
  • Maintained a safe and secure environment by monitoring and authorizing entrance and surrounding areas to premises
  • Responded to emergency situations and provided assistance to visitors and staff members
  • Implemented safety protocols and monitored adherence to security regulations
  • Ensured that all visitors were properly screened and identified
  • Monitored CCTV and other security systems to detect any security breaches

Security Officer

Allied Universal
08.2013 - 01.2017
  • Enforce company rules and policies for staff and guests
  • Report safety concerns both in writing and verbally
  • Approach incidents calmly and professionally to uncover and deter thefts
  • Act as the main point of contact in emergency situations
  • Monitor CCTV footage for signs of suspicious behavior
  • Work as part of a collaborative team

Education

Sales License - MD Real Estate

Keller Williams Realty
Largo, Maryland
07.2023

High School Diploma - undefined

Crossland High School
Temple Hills, MD
06.2010

Skills

    Customer Service & Client Relations

    Time Management & Organization

    Security & Safety Protocols

    Communication (Verbal & Written)

    Administrative Support & Data Entry

    Team Collaboration & Leadership

    Problem-Solving & Critical Thinking

    Emotional Intelligence & Adaptability

Timeline

Front Desk Associate

Georgetown University Hospital
08.2019 - 09.2022

Security Officer

MGM International Resort
01.2017 - 08.2019

Security Officer

Allied Universal
08.2013 - 01.2017

Sales License - MD Real Estate

Keller Williams Realty

High School Diploma - undefined

Crossland High School

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