Breshawna Franklin
Washington
Summary
Results-oriented customer service and healthcare support professional with experience in hospital environments, security operations, and community outreach. Known for maintaining safe, clean, and welcoming spaces while delivering excellent service to patients, visitors, and community members. Strong communicator with a proven ability to multitask, follow protocols, and support team objectives..
Overview
11
11
years of professional experience
Work History
Volunteer
Bread for the City
Washington
09.2024 - 01.2025
- Assisted clients with accessing essential resources and services.
- Organized food distribution events to support community needs.
- Coordinated volunteer schedules to ensure adequate staffing for programs.
Front Desk Associate
Georgetown University Hospital
08.2019 - 09.2022
- Greeted guests and customers in a professional, friendly, and hospitable manner
- Answered incoming calls and directed them to the appropriate staff member
- Managed incoming and outgoing mail and packages
- Monitored office supplies and placed orders when necessary
- Assisted with administrative tasks, such as filing, data entry, and photocopying
Security Officer
Allied Universal
Oxon Hill
01.2017 - 08.2019
- Enforce company rules and policies for staff and guests
- Report safety concerns both in writing and verbally
- Approach incidents calmly and professionally to uncover and deter thefts
- Act as the main point of contact in emergency situations
- Monitor CCTV footage for signs of suspicious behavior
- Work as part of a collaborative team
EVS Technician
UNITY HEALTH CARE INC.
Washington
06.2015 - 10.2018
- Maintained cleanliness and sanitation of patient areas and common spaces.
- Operated cleaning equipment and tools to enhance facility hygiene standards.
- Assisted in managing waste disposal following health regulations and protocols.
Security Officer
MGM International Resort
09.2013 - 01.2017
- Maintained a safe and secure environment by monitoring and authorizing entrance and surrounding areas to premises
- Responded to emergency situations and provided assistance to visitors and staff members
- Implemented safety protocols and monitored adherence to security regulations
- Ensured that all visitors were properly screened and identified
- Monitored CCTV and other security systems to detect any security breaches
Education
Sales License - MD Real Estate
Keller Williams Realty
Largo, Maryland07.2023
High School Diploma -
Ballou High School
Washington Dc06.2010
Skills
- Communication (Verbal & Written)
- Problem-Solving
- Time Management
- Adaptability
- Critical Thinking
- Collaboration & Teamwork
- Creativity
- Leadership
- Work Ethic
- Emotional Intelligence
Timeline
Volunteer
Bread for the City
09.2024 - 01.2025
Front Desk Associate
Georgetown University Hospital
08.2019 - 09.2022
Security Officer
Allied Universal
01.2017 - 08.2019
EVS Technician
UNITY HEALTH CARE INC.
06.2015 - 10.2018
Security Officer
MGM International Resort
09.2013 - 01.2017
Sales License - MD Real Estate
Keller Williams Realty
High School Diploma -
Ballou High School