Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

BRESHAWNA-MAE THOMAS

Monroe,MI

Summary

CAREER SUMMARY: Seeking new employment opportunities to leverage and implement my knowledge, skills, and abilities. Delivering high quality performances and professionalism into daily operational tasks and activities. Looking for a professional position within Childcare roles to grow my knowledge, skills, and experiences.


Patient Behavior Technician with experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavior Technician

Centria Autism Services
09.2022 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Offered active guidance to families adjusting to life with loved one on autism spectrum.
  • Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over my students.
  • Offered and documented treatment consent forms in patient health records.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Order Picker

Amazon
10.2021 - 06.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Unloaded deliveries from trucks in prompt fashion.
  • Entered package information into company's computer system.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Packed and placed products using materials as directed by company specifications.
  • Picked and packed order items.

Customer Service Representative

Dynamic BDC
11.2020 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Cashier

Buffalo Wild Wings
01.2019 - 11.2020
  • Provide professional customer service to ensure and maximize customer satisfaction
  • Handle customer’s payments including cash and credit/debit card transactions, while operating a point of sale system and maintaining a professional environment to enhance customer’s experiences
  • Professionally communicate with customers, perform general cleaning functions, and adhere to company policies and procedures.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Teacher’s Assistant

Kindercare & Waterloo Elementary School
01.2018 - 12.2019
  • Assisted the Primary Teacher with daily operations of the classroom in compliance of company policies and procedures
  • Responsible for obtaining snacks, getting children prepared to go outside, developing and impending lesson plans, maintaining cleanliness, and assisting with putting children to sleep/nap
  • Promptly greeted children and parents, maintained professional communication with parents/guardians via email, and submitted documents into each child’s portfolio.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Assisted manager in all aspects of business operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Worked closely with coworkers to strategically plan for company growth.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Packager

Manpower
01.2018 - 01.2019
  • Received promotion in 2019 to Receiving Scanner whereas I was hired as a Packager
  • Read and interpreted work instructions, assuring tasks were completed as specified by the schedule
  • Utilized a hand-held scanner to receive and process packages to be shipped to consumers
  • Performed accurate data entry to input orders for shipment and update any information as needed.
  • Reviewed orders by inspecting labeling, packaging and contents.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Maintained neat, clean and safe workspace to avoid hazards and increase safety.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Moved packages to loading area using lift equipment and conveyor systems.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.

Secretary, Receptionist

Brightmoor Community Center
01.2017 - 01.2018
  • Promptly greeted visitors upon their arrival, assessed their needs, and assisted them accordingly
  • Professionally answered telephone calls, managed schedules of appointments, and coordinated meetings; documented appointments
  • Oversaw the organization of filing documents and copying files as needed.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered central telephone system and directed calls accordingly.
  • Implemented paperless filing system for departments.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Shift Leader

Speedway
01.2016 - 01.2017
  • Accurately informed customers of Speedway’s monthly rewards programs and signed new customers up for the program
  • Oversaw the pricing surveys, food prepping, fuel transactions, banking functions, and employees
  • Utilized effective leadership during the management of employees, while ensuring employees remained in compliance of company policies and procedures.

Assistant Manager

Little Caesars
01.2014 - 01.2016
  • Worked closely with the Manager to assist with daily operations and serve as a Manager in their absence
  • Provided an oversight of scheduling staff members, assisted with hiring and training new hires, and ensured all employees were in compliance of company policies and procedures
  • Conducted inventory control procedures to maintain knowledge of available products.

Education

Obtained Certificate of Completion – Understanding Child Development & Health and Safety -

CDA

Bachelor Degree - Business Management

Monroe Community College

Barbering

Michigan Barber School Inc
Detroit, MI
2023

High School Diploma - undefined

WAY Academy
2015

Skills

  • Professionalism, Excellent Communication, Adaptability, Professional Customer Service, Childcare
  • Experience, Child Development, Lesson Plan Development, Operations Management, Classroom
  • Management, Leadership, Performance/Progress Monitoring, Documentation Management, Data Entry
  • Behavior Treatment Planning
  • Relationship Issues Management
  • Computerized Time Management Systems
  • Navigational Skills
  • Emotional Support
  • Behavior Redirection
  • Intervention Management
  • Positive Reinforcement Methods
  • Daily Living Skills Instruction
  • Autism and Spectrum Disorders

Accomplishments

  • Supervised team of staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues which led to redirected behaviors.

Certification

  • Centria RBT Training - 40 Hours
  • Obtaining Barber License
  • First Aid/CPR/AED Training, American Heart Adult/Pediatric

Timeline

Behavior Technician

Centria Autism Services
09.2022 - Current

Order Picker

Amazon
10.2021 - 06.2022

Customer Service Representative

Dynamic BDC
11.2020 - 03.2021

Cashier

Buffalo Wild Wings
01.2019 - 11.2020

Teacher’s Assistant

Kindercare & Waterloo Elementary School
01.2018 - 12.2019

Packager

Manpower
01.2018 - 01.2019

Secretary, Receptionist

Brightmoor Community Center
01.2017 - 01.2018

Shift Leader

Speedway
01.2016 - 01.2017

Assistant Manager

Little Caesars
01.2014 - 01.2016

Obtained Certificate of Completion – Understanding Child Development & Health and Safety -

CDA

Bachelor Degree - Business Management

Monroe Community College

Barbering

Michigan Barber School Inc

High School Diploma - undefined

WAY Academy

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