Bre'Shel Beamon
Phoenix,NY
Summary
My objective is to obtain a position where i can maximize my multitude of management skills, quality assurance, program development, training experience, customer service, dispatching and a successful track record in the logistic or call center environment. I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Dispatch Supervisor
Apria Healthcare
03.2020 - Current
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Auto Collector II
JPMorgan Chase
09.2018 - 02.2020
- Reached out to approximately 30 account holders daily.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
- Directed day-to-day collections functions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
HIGH BALANCE COLLECTOR
American Express
08.2016 - 09.2018
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Consistently met deadlines and requirements for all production work orders.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Researched and resolved accounts payable discrepancies.
- Worked with legal resources and recovery teams to manage default issues.
- Set up and updated customer accounts with interactions, payments and personal information.
- Processed payments and applied to customer balances.
TELEPHONE BANKING
Jpmorgan Chase & Co
12.2015 - 07.2016
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Performed initial client assessment and analysis to begin research process.
- Handled diverse range of customer service, operational and administrative requirements daily.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
TEAM LEAD
IQOR HOLDINGS
09.2012 - 12.2015
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Assistant Manager
MCDONALDS
09.2011 - 08.2012
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Reported to each shift on time and ready to work.
- Greeted customers and provided excellent customer service.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Prepared all food orders within a 2-3 minute time frame.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
High School Diploma -
Betty Fairfax High School
Laveen, AZSkills
- Mortgage servicing understanding
- Maintaining payment histories
- Requesting deferments
- Technical support
- Staff education and training
- 45 WPM
- Gathering information
- Product knowledge
- Logging call information
- Customer service
- Quality assurance
- Data entry
- Inbound phone calls
- Problem-solving skills
- Performance management
- Brand representation
- Incident Reporting
- Attendance documentation
- Records Maintenance
- Route Planning
Timeline
Dispatch Supervisor
Apria Healthcare
03.2020 - Current
Auto Collector II
JPMorgan Chase
09.2018 - 02.2020
HIGH BALANCE COLLECTOR
American Express
08.2016 - 09.2018
TELEPHONE BANKING
Jpmorgan Chase & Co
12.2015 - 07.2016
TEAM LEAD
IQOR HOLDINGS
09.2012 - 12.2015
Assistant Manager
MCDONALDS
09.2011 - 08.2012
High School Diploma -
Betty Fairfax High School
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