Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breshel Beamon

Tolleson,AZ

Summary

Proven leader with a track record of enhancing operational efficiency and team productivity at Amazon. Excelled in staff management and operations, leveraging expertise in Excel and relationship building to exceed performance targets. Achieved significant improvements in customer satisfaction and team development, demonstrating a commitment to excellence and strategic problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Area Manager

Amazon
12.2019 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.

Team Lead

DB Shenker
04.2016 - 12.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.W
  • Coached team members in techniques necessary to complete job tasks.AR
  • Trained employees on equipment operation and safety protocols.
  • Supervised warehouse operations by managing employees during shifts.
  • Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
  • Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
  • Boosted on-time delivery rates by closely monitoring order progress and addressing potential delays proactively.
  • Maintained top performance standards while working in hot warehouse environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.

Customer Resolution Specialist III

JPMorgan Chase
09.2013 - 04.2016
  • Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
  • Conducted comprehensive analysis of recurring issues, implementing preventive measures to minimize future occurrences.
  • Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
  • Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
  • Enhanced customer satisfaction by promptly addressing and resolving their concerns.
  • Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
  • Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
  • Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
  • Identified opportunities for process improvements within the department by analyzing trends in common customer concerns or queries.

Stocker

Walmart
09.2011 - 09.2013
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.

Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix
05.2018

High School Diploma -

Betty H Fairfax High School
Laveen
05.2013

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Performance Management
  • Staff Training and Development
  • Operations
  • Cross-Functional Collaboration
  • Microsoft Forms
  • Microsoft Dynamics 365
  • Microsoft Power Apps
  • Microsoft Word Mastery
  • Expertise in Excel

Timeline

Area Manager

Amazon
12.2019 - Current

Team Lead

DB Shenker
04.2016 - 12.2019

Customer Resolution Specialist III

JPMorgan Chase
09.2013 - 04.2016

Stocker

Walmart
09.2011 - 09.2013

Bachelor of Science - Business Management

Grand Canyon University

High School Diploma -

Betty H Fairfax High School

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Breshel Beamon