Breshel Wilson
Chicago
Summary
Dynamic and results-driven Customer Experience Programmer with a robust customer service, retail supervision, and software development background. Strong technical skills, including proficiency in SQL and Tableau, and well-versed in Agile methodologies. Proven ability to lead cross-functional teams, manage projects, and drive process improvements to deliver high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Programmer
Discover Financial Services
06.2022 - Current
- Develop custom Tableau reports tailored to department and user-specific needs.
- Build advanced macros using SQL, SAS, and Snowflake to automate workflows and integrate data sources.
- Facilitate design meetings via Jira to elicit project insights and resolve key issues.
- Participate in full development lifecycle, aligning applications with customer experience goals.
Operations Team Leader
Discover Financial Services, DFS
05.2021 - 06.2022
- Designed internal training materials and tracked web analytics for process improvement.
- Led cross-functional initiatives to elevate customer experience metrics.
- Conducted executive performance reviews and led weekly leadership syncs.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Retail Sales Associate
Nike
07.2016 - Current
- Deliver high-level customer service and product guidance.
- Clearly communicated feature and service details to customers.
- Handle customer inquiries and create personalized in-store experiences.
- Maintain strong knowledge of promotions and product launches.
Senior Lead Customer Service Representative
AT&T Inc.
10.2018 - 04.2021
- Oversaw call quality improvement via call listening sessions and team calibrations.
- Managed union workforce relations, vendor communications, and staffing needs.
- Delivered new hire training and performance coaching.
- Acted as point of communication between senior leadership and frontline teams.
Store Supervisor
Victoria’s Secret
09.2014 - 10.2018
- Managed end-to-end store inventory processes, including daily/monthly reporting, cost control, budgeting, and discrepancy resolution.
- Led recruitment and hiring efforts, including scheduling, pre-screening, interviewing, and onboarding qualified candidates.
- Utilized analytical and problem-solving skills to resolve day-to-day operational challenges efficiently.
- Coordinated team execution of corporate promotions and floor set changes, ensuring alignment with brand standards.
Education
Bachelor - Computer Science
Wilmington University
New Castle, DE06.2024
Skills
- SQL, Snowflake, and SAS
- Team Leadership & Staff Development
- Microsoft Office & Communication Tools
- Agile & Jira Project Management
- Problem-Solving
- Active Listening
- Data Visualization (Tableau)
- Testing and debugging
Certification
CompTIA Certified
Timeline
Customer Experience Programmer
Discover Financial Services
06.2022 - Current
Operations Team Leader
Discover Financial Services, DFS
05.2021 - 06.2022
Senior Lead Customer Service Representative
AT&T Inc.
10.2018 - 04.2021
Retail Sales Associate
Nike
07.2016 - Current
Store Supervisor
Victoria’s Secret
09.2014 - 10.2018
Bachelor - Computer Science
Wilmington University
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