Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tim Smallwood

Tim Smallwood

Grand Prairie,TX

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

6
6
years of professional experience

Work History

Branch Manager

Hertz Car Rental
Midlothian, TX
10.2023 - Current
  • Managed staff scheduling, hiring and training processes.
  • Manage day to day operations.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Resolved escalated customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Identified issues with vehicles and put in maintenance requests with shop department.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Manage fleet inventory and increased by 20% in 6 months
  • $16.45 total arp on a 6 month average
  • Won nps branch manager of the month 3 times

Ramp Agent

Unifi
Fort Worth, TX
05.2023 - 10.2023
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Collected, sorted and checked baggage tags against flight lists.
  • Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Assistant Basketball Coach

Redlands Community College
El Reno, Ok
08.2022 - 05.2023
  • Maximized physical talent of team through quality teaching and coaching.
  • Modeled positive physical, intellectual and positive social behaviors for student-athletes to abide by.
  • Conducted team and departmental camps, community service projects, fundraising activities and alumni events.
  • Communicated with training staff regarding athlete medical clearance, injury prevention, rehabilitation and status of injured athletes.
  • Motivated and encouraged student athletes to make best effort during practices and games.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.

Operations Manager

Blue Sprig Pediatrics
Tulsa, OK
04.2022 - 08.2022
  • Maximize day to day operations
  • Maintaining clients and growing the business
  • Supervise all clinical nurses and techs
  • Strategize process movements
  • Maintain the efficiency of the business
  • Scheduling
  • Oversee payable accounts and accounts receivable
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired, and trained crew members on application of projects, customer relations and customer service.

Retail Sales Consultant

AT&T
Tulsa, OK
04.2021 - 10.2021
  • Customer Service
  • Led the store 3 straight month in sales
  • Outside Sales and Marketing
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Apple and Google certified

Branch Manager

Enterprise Rent-A-Car
Omaha, NE
04.2018 - 04.2021
  • Manage day to day operations
  • Maximize Revenue Through Sales, Employee Development, and marketing
  • Grew the branch from a 200 car branch to 320 car branch
  • Highest Net Other Sales
  • Top 5 in the whole group for total revenue (including airport locations)
  • 6 Time BRM spotlight winner
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Designed sales and service strategies to improve revenue and retention.

Education

Bachelor’s Degree - General Studies

University of Nebraska Omaha
Omaha, NE
05.2016

Associate’s Degree - Science Education

Murray State College
Tishomingo, OK
05.2014

Skills

  • Leadership
  • Creativity
  • Communication
  • Management
  • Sales and Marketing
  • Customer Service Specialist
  • Decision Making
  • Creativity and Flexibility
  • Written and Verbal Communication
  • Athlete Training and Motivation
  • Game Strategy Development
  • Gameplay Techniques
  • Competitive Analysis
  • Clinic Planning and Leadership
  • Problem Anticipation and Resolution

Additional Information

  • Division 1 Basketball player of the year at The University of Nebraska Omaha
  • 2013 Juco All American
  • 2012 Freshman of the year
  • 2011 Tulsa Metro Player of the Year
  • Ranked #4 Branch Manager in Group 62 for Enterprise
  • Multiple #1 Sales Awards-Enterprise

Timeline

Branch Manager

Hertz Car Rental
10.2023 - Current

Ramp Agent

Unifi
05.2023 - 10.2023

Assistant Basketball Coach

Redlands Community College
08.2022 - 05.2023

Operations Manager

Blue Sprig Pediatrics
04.2022 - 08.2022

Retail Sales Consultant

AT&T
04.2021 - 10.2021

Branch Manager

Enterprise Rent-A-Car
04.2018 - 04.2021

Bachelor’s Degree - General Studies

University of Nebraska Omaha

Associate’s Degree - Science Education

Murray State College

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Tim Smallwood