Breshon Baker
Piedmont,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Wendys Restaurant
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Customer Service Representative
Majorel
11.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
Medicare Claims Processor
Concentrix
05.2023 - 10.2023
- Improved claim processing efficiency by implementing new software and streamlining workflows.
- Reduced errors in Medicare claims submissions through meticulous attention to detail and thorough review processes.
- Enhanced team productivity by providing ongoing training and support for junior claims processors.
- Maintained strict compliance with all relevant regulations, ensuring accurate and timely claim processing.
- Identified trends in claim denials and developed strategies to address them, resulting in fewer rejected claims.
Crew Member
Wendy’s
01.2022 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cook
Zaxbys
12.2018 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Representative
Alorica
04.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
Library Student Assistant
Newberry College
11.2019 - 03.2020
- Checked out and checked in items using library computer system.
- Organized returned books and materials and assisted with shelving.
- Aided patrons with use and access to technology, resources and materials.
- Assisted library staff with clerical duties to help lighten workload.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Accessed library catalog to review ownership and circulation status.
- Assisted patrons with locating resources for their research and educational needs, enhancing their overall library experience.
Sandwich Artist
Subway
08.2017 - 12.2018
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Community Service Worker
Quest Leadership Academy
06.2017 - 07.2017
- Enhanced community engagement by organizing and implementing outreach programs.
- Improved overall well-being of clients through effective case management and resource referrals.
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Collaborated with local agencies to create a comprehensive network of resources for community members in need.
Education
No Degree - Political Science
Newberry College
Newberry, SCHigh School Diploma -
Legacy Early College
Greenville, SC06.2019
Skills
- Account Updating
- Data Collection
- Complaint Resolution
- Call Management
- Data Entry
- Computer Proficiency
- Problem-Solving Abilities
- Documentation
- Medical Terminology Knowledge
- Performance Metrics
Timeline
Shift Supervisor
Wendys Restaurant
02.2024 - Current
Customer Service Representative
Majorel
11.2023 - 12.2023
Medicare Claims Processor
Concentrix
05.2023 - 10.2023
Crew Member
Wendy’s
01.2022 - 06.2022
Customer Service Representative
Alorica
04.2020 - 08.2021
Library Student Assistant
Newberry College
11.2019 - 03.2020
Cook
Zaxbys
12.2018 - 09.2021
Sandwich Artist
Subway
08.2017 - 12.2018
Community Service Worker
Quest Leadership Academy
06.2017 - 07.2017
No Degree - Political Science
Newberry College
High School Diploma -
Legacy Early College
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