Bret Alvis
Johnson City,TN
Summary
Dynamic hospitality professional with extensive experience at Miso Teriyaki House, excelling in order accuracy and upselling strategies. Proven track record in training and mentoring staff, enhancing service quality, and fostering customer loyalty. Adept at high-volume dining environments, ensuring seamless operations and guest satisfaction through effective team leadership and strong food presentation skills.
Overview
23
23
years of professional experience
Work History
Server/Trainer/Manager
Miso Teriyaki House
05.2012 - 07.2025
- Trained new servers on menu knowledge and customer service protocols.
- Provided ongoing mentorship to junior servers, fostering a collaborative team environment.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Lead Banquet Server/Assisted Owner
Peerless Steak House
03.2009 - 01.2020
- Supervised banquet service staff to ensure seamless event execution and guest satisfaction.
- Developed and implemented training programs for new servers, enhancing service quality and efficiency.
- Coordinated with kitchen and event planning teams to align service delivery with client expectations.
- Managed inventory of banquet supplies, ensuring readiness for events while minimizing waste.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Ensured compliance with local liquor laws by monitoring alcohol consumption levels at events.
Server/Trainer/ Bar Tender
Damons Steak House
08.2002 - 05.2008
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Skills
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Upselling strategies
- Food presentation
Timeline
Server/Trainer/Manager
Miso Teriyaki House
05.2012 - 07.2025
Lead Banquet Server/Assisted Owner
Peerless Steak House
03.2009 - 01.2020
Server/Trainer/ Bar Tender
Damons Steak House
08.2002 - 05.2008
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