Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Bret Andrews

Omaha,NE

Summary

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Route Driver

Clean Harbors
01.2018 - Current
  • Drive Class B box truck, tanker or pump truck for various companies deliver products to customers
  • Provide customer service while delivering product
  • 100% on time delivery
  • Safely operate vehicle following Smith System Keys
  • Load and secure contents of truck as required by DOT
  • Build relationships with customers to provide 1st class service and increase profitability

Call Center Manager

The Maids International
01.2016 - 01.2018
  • Took inbound calls from customers and managers in 12 different cities
  • Acted as liaison between customers and local managers to resolve service and scheduling issues
  • Scheduled teams of service providers to meet clients needs
  • Established and oversaw performance targets for call center associates.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Evaluated data to identify trends and determine customer service needs.

Owner Operator

Renew Carpet Cleaning
01.2010 - 01.2016
  • Provided carpet and upholstery cleaning services to commercial and residential customers
  • Managed all aspects of business including marketing, bookkeeping, scheduling, customer service and sales
  • Managed 4 employees and freelance employees when needed
  • Started and grew business to $170,000 net annual profit before selling

Audio Visual Director

Swank AV/ AVI/VAE/Presentation Services
01.1998 - 01.2011
  • Regularly met or exceeded sales goals by providing external customers with excellent customer service and anticipating their needs
  • Built strong relationships with Internal clients (hotel staff) in order to strengthen business relationships by working as a partner/ dedicated department of hotel
  • Worked with external clients (guest) to meet budgetary constraints while providing an excellent event
  • Organized audio visual needs for events of all sizes, including city wide events, acting as project manager
  • Managed up to 15 employees plus freelance employees
  • Audio Visual department management ranging from $200,000 – 4,000,000
  • Instrumental in contracting other hotels in area with company

Education

Bachelor of Science - Business Administration And Management

Almeda University

Associate of Arts - Music And Video Business

Art Institute of Fort Lauderdale

Skills

  • Strategic planning
  • Proven leadership experience
  • Workflow optimization
  • Asset management
  • Attention to detail
  • Team leadership
  • Budgeting expertise
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Affiliations

  • John Maxwell Leadership

Certification

AVIXA CTS certification (expired 2010)

Timeline

Route Driver

Clean Harbors
01.2018 - Current

Call Center Manager

The Maids International
01.2016 - 01.2018

Owner Operator

Renew Carpet Cleaning
01.2010 - 01.2016

Audio Visual Director

Swank AV/ AVI/VAE/Presentation Services
01.1998 - 01.2011

Bachelor of Science - Business Administration And Management

Almeda University

Associate of Arts - Music And Video Business

Art Institute of Fort Lauderdale

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Bret Andrews