Bret Berg
Pinellas Park,FL
Summary
Motivational Supervisor with 23 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Overview
23
23
years of professional experience
Work History
Supervisor
Indiana Finance Financial
Daleville, IN
10.2008 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented strategies to take advantage of new opportunities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Coached staff members to develop long-term career goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Complied with company policies, objectives and communication goals.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Coordinated employee schedules according to shift changes and availability.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Licensed Mortgage Loan Officer
Alliance Mortgage Corporation
Muncie, IN
1998 - 2008
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
High School Diploma -
Monroe Central Jr-Sr High School
Parker City, IN06.1990
Skills
- Inventory Control
- Schedule Development
- Data Analytics
- Staff Management
- Staff Discipline
- Process Monitoring and Improvement
- Goal-Oriented
- Training and Mentoring
Affiliations
I like to start every morning in the gym , I also enjoy fishing and playing golf.
Accomplishments
- I received several employee of the month awards for sales volume and productivity
References
References available upon request.
Timeline
Supervisor
Indiana Finance Financial
10.2008 - Current
Licensed Mortgage Loan Officer
Alliance Mortgage Corporation
1998 - 2008
High School Diploma -
Monroe Central Jr-Sr High School
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