Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Bret Bjorkman

Gresham,Oregon

Summary

Dynamic Branch Manager at CESSCO INC with two decades of customer service expertise and a proven track record in sales management. Skilled in developing targeted training solutions and upselling, I excel in high-pressure situations, driving growth and enhancing client relationships while ensuring operational excellence. Hands-on mechanical expertise complements my strong organizational skills.

Overview

24
24
years of professional experience

Work History

Branch Manager

CESSCO INC
03.2012 - Current
  • Current role of Branch / Sales Manager of a Light Construction Equipment Sales, Service and Rental store.
  • Professional sales of all light construction equipment, specializing in diamond tools.
  • Oversee our sales, parts and service departments.
  • Managing a team of 20 employees in various departments and positions.
  • Develop training stratigies to help employees learn the best practices to better serve our customers.
  • Maintain excellent customer service while meeting sales goals.
  • Find and develop new customers, and finding ways to better serve existing customers to create growth opportunities.
  • Monitoring stock levels, pricing and supply chain issues. Making sure our pricing is both competitive and profitable for the company.
  • Troubleshoot equipment issues with customers both in person at the store or on the job site. Over the phone as well.
  • Responsible for job postings, hiring for all postions and developing quality employees.
  • Other Skills / Job's:
  • Internet Sales, Parts lookup, Purchasing, Pricing, Payroll and some HR duties.

Sales Associate

Miller Paint Company
05.2007 - 03.2012
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

Dietary Aide

Holiday Park Plaza
03.2001 - 04.2007
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

High School Diploma -

Gresham High School
Gresham, OR
06-2004

Skills

  • Two decades of customer service expertise
  • Excels in high-pressure situations
  • Results-driven problem solver
  • Strong organizational skills
  • Implementing targeted training solutions
  • Hands-on mechanical expertise
  • Multi-tasking
  • Client relationship management
  • Branch operations management
  • Upselling and cross selling
  • Sales management

Accomplishments

  • Started in the Parts department, working up to Parts Manager, to Inside Sales, to Sales manager, and now Branch Manager over the 13 years of employment with my current employer.
  • Top sales person in the company for the last 10 years while continuing to develop those working under me to improve company growth.
  • Being a hands on Manager is huge for me. I am not afraid to get my hands dirty to support them, and teach them the proper and safe way to complete the job.
  • Distributor training for the following brands: Husqvarna Construction Equipment, Honda Power Equipment, Diamond Products, Multiquip and Tsurumi pump.

Interests

  • Kayaking
  • Hiking
  • Backpacking
  • Camping
  • Playing Sports
  • I participate in low-impact exercises to strengthen core muscles
  • Passionate about balancing physical health with mental and emotional wellness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • Learning new cooking techniques and expanding my culinary skills
  • Getting involved in local advocacy groups to promote positive change in the community
  • Animal Welfare Advocacy
  • Youth Development Programs
  • I like working with my hands and fixing things
  • Personal Development and Self-Improvement
  • Woodworking
  • DIY and Home Improvement
  • Auto Repair/Restoration

Timeline

Branch Manager

CESSCO INC
03.2012 - Current

Sales Associate

Miller Paint Company
05.2007 - 03.2012

Dietary Aide

Holiday Park Plaza
03.2001 - 04.2007

High School Diploma -

Gresham High School

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Bret Bjorkman