Bret Bledsoe
La Vergne,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
PACS Administrator
Radiology Partners
01.2023 - Current
- Explained imaging procedures to patients, offering comfort and assistance.
- Performed radiographic imaging procedures according to established protocols.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Assisted radiologist in performing special imaging procedures.
- Repaired and troubleshot radiologic equipment.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented and updated known fixes in knowledge base for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Configured and installed computer systems for other sub-organizations.
- Monitored system performance to maintain system integrity.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
User Support Technician II
Radiology Alliance
03.2021 - 12.2022
- Maintained master RMS list of users across various platforms, and direct and remote access points.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Desktop Support Analyst
Global – LKQ Corporation
10.2020 - 12.2020
- Provided on-site and remote technical support to users.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
IT Manager – Service Delivery
GEODIS
06.2015 - 03.2020
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
- Managing resources to meet daily delivery schedules
- Corrected problems related to E-mails, Web browser, and User settings
- Hardware and Software Installations and Upgrade
- Providing accurate and timely service activity information to senior management
- Troubleshoot, Adding, and Installing network printers
- Creating, Modifying, and Disabling accounts in Active Directory
- Creating, and modifying mailboxes in Microsoft exchange server
- Proper escalation of incidents to the proper support team
- Mobile Scan Device – Symbol MC9090, MC9190, WT4090, WT41N0
- Lead a team during a project for windows migration from 2010 to windows 10.
IT Support Analyst
GEODIS
06.2013 - 06.2015
- Desktop Operations
- Troubleshoot basic network connectivity issues
- Performed advanced applications configuration and trouble shooting
- Video conferencing support (Skype, Teams, polycom, and Cisco)
- Remote supporting using Dameware to remote into users computers to provide assistance
- Supporting Tier 2 and 3 support on PC’s laptops and desktops
- SCCM Deployments
- SCCM package configuration
- SCCM Windows updates deployment
- Provided support on Mobile devices (Cell Phones)
- Provided support on Mobile computers (RF Devices)
- Shared and document ideas, solutions, improvements, and process efficiencies with the team
- Supported Network Zebra and Laser printers.
IT Support Specialist – Service Desk
GEODIS
06.2012 - 06.2013
- Provided level 1 and 2 technical support for 10,000+ users
- Ensured quick resolutions of user’s issues
- Escalation of more complicated issues to next level support
- Active Directory support (Adding, deleting, and modifying accounts)
- Assisted with problem management, provided communication during outages
- Worked with level 2 support to resolve high priority issues in a timely matter for clients
- Monitored the incident application for incoming incident, updates, and closures
- Provided remote support using Dameware to support end users.
Light wheel Mechanic
United States Army
02.2002 - 08.2007
- Maintains power assisted brake systems wheel vehicle suspension systems wheel vehicle wheel/hub assemblies wheel vehicle mechanical (manual) steering systems wheel vehicle hydraulic (power) steering systems
- Wheel vehicle crane/ hoist/winch assemblies
- Perform duties in preceding skill level
- Supervises lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties.
Education
Associates Degree of Applied Science - Computer Network Systems
ITT Technical Institute
Nashville, TN06.2014
Skills
- Hardware repair
- Hardware and software installation
- Technical Support
- Computer updates
- Application support
- TCP/IP
- Desktop support
- Technical issues analysis
- Documentation Skills
- Organizational Skills
- Troubleshooting Skills
Timeline
PACS Administrator
Radiology Partners
01.2023 - Current
User Support Technician II
Radiology Alliance
03.2021 - 12.2022
Desktop Support Analyst
Global – LKQ Corporation
10.2020 - 12.2020
IT Manager – Service Delivery
GEODIS
06.2015 - 03.2020
IT Support Analyst
GEODIS
06.2013 - 06.2015
IT Support Specialist – Service Desk
GEODIS
06.2012 - 06.2013
Light wheel Mechanic
United States Army
02.2002 - 08.2007
Associates Degree of Applied Science - Computer Network Systems
ITT Technical Institute
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