Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bret Cleveland

Wichita

Summary

Proven Security Officer and Assistant Manager with an additional track record of enhancing safety and customer satisfaction at Emerson Biggins West. Skilled in incident reporting and superior customer service, adept at relationship building and conflict resolution. Demonstrated ability to improve operational efficiency, achieving a significant reduction in safety incidents. Willingness to take initiative with design work, if the opportunity is presented.

Overview

18
18
years of professional experience

Work History

Security Officer

Emerson Biggins West
08.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Side Pockets Restaurant & Sports Bar
02.2021 - 08.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Dish Washer

Twin Peaks West
02.2018 - 08.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Assistant Manager

Domino's Pizza
01.2007 - 01.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Bachelor of Arts - Graphic Design

Wichita State University
Wichita, KS
12-2018

Skills

  • General security
  • Incident reporting
  • Operations management
  • Detail-oriented
  • Superior customer service
  • Relationship building and management
  • Conflict resolution techniques
  • Staff management
  • Dispatch
  • Night and safe deposit procedures
  • Report writing

Timeline

Security Officer

Emerson Biggins West
08.2023 - Current

Security Officer

Side Pockets Restaurant & Sports Bar
02.2021 - 08.2023

Dish Washer

Twin Peaks West
02.2018 - 08.2021

Assistant Manager

Domino's Pizza
01.2007 - 01.2010

Bachelor of Arts - Graphic Design

Wichita State University

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Bret Cleveland