Bret Donathan
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance while fostering a work environment that encourages a growing mentality through the team.
Overview
9
9
years of professional experience
Work History
Store Manager
Dr. Martens AirWair
10.2019 - Current
- Takes charge in being a brand ambassador and host to all guests stopping into the store; Builds internal employee training programs tailored to each individual as well as using positive or otherwise coaching in the moment wherever needed; Educates on brand history at every opportunity; Manages day-to-day operations within the store such maintaining proper product levels necessary for current market trends, inventory controls for merchandise and organizing backroom layouts to facilitate effective ordering and stock rotation.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Leads the store team successfully in a fast-paced environment through proactive communication and positive feedback, all while promoting team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Other responsibilities include restructuring the salesfloor layout to adhere to constantly changing visual merchandising directions; receiving and processing incoming product shipments while utilizing in-house software to spot-check for discrepancies and maintaining a line of communication with our corporate operations team to adjust inventory as needed; submitting requests to update Minimums and Maxes on product numbers according to trending sales to make the most out of inventory demands.
Floor Supervisor
Sandro & Maje
07.2019 - 03.2020
- Developed client relationships with current and new customers by styling, recommending through circumstance, and keeping in contact through company portals; operated point-of-sale systems utilizing programs to assist with both in-store and remote sales; opened/closed the store through the week while setting the stage for smooth day-to-day functions; processed incoming/outgoing shipment, etc.
- Maintained a clean and organized store environment to cultivate pleasant shopping experiences.
- Fostered high-quality customer service across the team by modeling standards and providing employees with direction and coaching.
Floor Stylist
AllSaints
04.2018 - 07.2019
- Represented the store brand and culture by relaying insight into the company, offering thorough product knowledge, and showcasing current market trends through own wardrobing utilizing the most current in-house product selections;
- Worked with the team towards daily store sales targets, keeping own personal metrics in mind;
- Developed personal client relationships while taking note of styling preferences, sizing, and tailoring needs
Sales Supervisor
The Art Of Shaving
10.2018 - 06.2019
- Worked to pinpoint all client needs through discussion of grooming habits/wants in order to personalize the most optimal routine tailored to their own selves; Maintained personal clientele via email and phone; Tracked all sales towards meeting a personal weekly and monthly goal; Handled one of eight national customer support phone lines used to assist with online sales/questions; Processed incoming and outgoing shipment, along with packages headed directly to clients; Processed out any damaged or expired cosmetic product; Communicated with corporate team regarding in-store progress & developments, etc.
Supervisor/Assistant Fashion Host
Scotch & Soda
11.2015 - 08.2017
- Oversaw floor productivity and set individual sales goals for employees while delegating daily tasksthroughout the store
- Handled personal and incoming local/international clientele
- Maintained communication with associates to ensure product levels and standards were consistent
- Managed the stylists on the floor to guarantee customer satisfaction by utilizing training programs
- Performed opening/closing procedures i.e
- Counting down tills, filing paperwork, and makingnightly deposits.
Guest Service Representative
ARIA Resort & Casino
04.2015 - 04.2016
- Accommodated all resort guests in any way possible, including but not limited to extra amenities, settingreservations, recommending shows, activities, and events around the city
- Diffused tense situations between dissatisfied guests and handled all complaints according to hotelpolicy and procedure
- Communicated with other hotel representatives and employees to ensure guests requests are met andall standards of service are upheld in the process
Skills
- Time Management
- Culture Development
- Positive and Friendly
- Payroll Administration and Timekeeping
- Team Leadership
- Retail Merchandise Quality Standards
- Employee Motivation
- Staff Training
- Operations Oversight
- Outstanding Communication Skills
- Leadership Development
- MS Office Proficiency
Accomplishments
- Achieved the #8 national store ranking at Dr. Martens within 2 years, pushing past the previous #24 ranking when first opening our Las Vegas location.
- Implemented multiple Excel sheets for use with daily procedures across the West Coast.
- Became one of the company go-to champions for product knowledge and brand history.
Languages
Spanish
Full Professional
Timeline
Store Manager
Dr. Martens AirWair
10.2019 - Current
Floor Supervisor
Sandro & Maje
07.2019 - 03.2020
Sales Supervisor
The Art Of Shaving
10.2018 - 06.2019
Floor Stylist
AllSaints
04.2018 - 07.2019
Supervisor/Assistant Fashion Host
Scotch & Soda
11.2015 - 08.2017
Guest Service Representative
ARIA Resort & Casino
04.2015 - 04.2016
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